by Andrew Schrader | Oct 1, 2025 | Blog
For over ten years I’ve helped healthcare, health tech, and life sciences companies clarify their messaging and get their customers to listen. And time after time, I’ve seen the same thing happen.
Companies fall in love with their own features and benefits.
It’s understandable — they’ve worked hard to build them. But here’s the problem: features and benefits aren’t a story. They don’t create stakes. And without stakes, no one cares.
The “Hero” Mistake
Let’s take a fictional example. Meet Acme Revenue Solutions, a company in the revenue cycle management (RCM) space. Here’s how they might describe themselves:
“Acme Revenue Solutions helps hospitals streamline billing, reduce claim denials, and accelerate reimbursements. Our platform uses AI-driven automation to handle coding, compliance, and collections. With Acme, you can save time, lower costs, and maximize revenue.”
Not bad, right? In fact, it’s how many healthcare companies present themselves. It lists the features, highlights the benefits, and checks the right boxes.
The problem is, it’s also forgettable.
Why? Because Acme is playing the hero, talking about their own superpowers. Meanwhile, the customer — the hospital CFO, the director of revenue cycle, the VP of finance — is left as a spectator in their own story.
And here’s the thing: your customer is not looking for a hero.
Your customer is the hero. You are the guide.
When you forget that, they tune out.
Enter StoryBrand
Six years ago, I had the chance to attend a three-day StoryBrand workshop, and it completely changed the way I thought about messaging. If you haven’t heard of it, StoryBrand is a simple, seven-step storytelling framework developed by Donald Miller. It helps companies stop confusing their audience and start clarifying what they actually offer.
The framework boils down to this:
- A Character — your customer.
- Has a Problem — the thing that keeps them up at night.
- And Meets a Guide — that’s you.
- Who Gives Them a Plan — a simple, clear path forward.
- And Calls Them to Action — tell them what to do.
- That Ends in Success — paint the picture of the win.
- And Helps Them Avoid Failure — don’t skip the consequences.
In this framework, the customer is always the hero. You’re the guide.
The reason so much marketing feels flat is because it’s upside-down. Instead of putting the customer at the center of the story, companies hog the spotlight.
That’s why I like to bring in another concept — stakes. When you define what the customer stands to gain or lose, you put urgency and meaning back into the story. And that’s what makes StoryBrand so powerful.
Reframing With Stakes
So how do we make Acme’s message actually matter? We switch the lens. Instead of rattling off features and benefits, we frame the stakes — what the customer stands to gain or lose.
Here’s a rewrite, StoryBrand-style:
“Every day a claim is denied, hospitals lose critical revenue that should be funding patient care. Billing teams are overwhelmed, clinicians are frustrated, and patients get caught in the middle. It doesn’t have to be this way.
Acme Revenue Solutions gives your hospital the clarity and control to stop revenue leakage before it happens. With automated claim scrubbing, real-time alerts, and expert support, you can finally focus on care instead of paperwork. Hospitals should be thriving, not drowning in denials. We’ll help you get paid what you’ve earned — so you can put resources where they belong: in patient care.”
Notice the difference?
- External stakes: Denied claims, lost revenue, overworked staff.
- Internal stakes: The frustration of “drowning in denials” and the relief of “finally focusing on care.”
- Philosophical stakes: The belief that hospitals should be thriving and resources should support patient care.
Now, the customer is the hero. They’re the one solving the problem and reclaiming their story. Acme’s role? The guide who gives them the plan and the tools to succeed.
How Writers Make the Switch
When I write for clients, this is the mental shift I’m making. If I catch myself listing features, I stop and ask:
- What’s really at stake for the customer?
- What happens if they don’t solve this problem?
- How will they feel if they do?
- What’s the bigger “should” at play here?
That’s when the copy comes alive. That’s when it stops sounding like every other vendor in the healthcare space. And that’s when customers lean in — because they see themselves in the story.
One other thing: every company truly is unique. Most of the time, that uniqueness is baked into the reason the company exists in the first place — a founder who was fed up with the status quo, a team who saw a better way, or a conviction that something in healthcare just shouldn’t be this hard.
The trouble is, those origin stories often get buried under layers of jargon. My job as a writer is to dig them out and bring them forward. Because yes, two companies might sound alike on the surface — but they aren’t alike. And those distinctions are part of the stakes. They show what’s broken in the world, and why the company exists to fix it.
That’s where the most compelling stories live.
The Bottom Line
If you want your marketing messaging to land, stop trying to be Luke Skywalker. Be Yoda. Be Obi-Wan. Help your customer win their fight.
Because at the end of the day, they don’t want to hear about your features. They want to know what’s at stake — and how you’ll guide them to success.
by Marcia Rhodes | Sep 17, 2025 | Blog
When it comes to video interviews, webinars, or executive briefings, it’s often the small details that leave the biggest impression. Reporters, clients, and colleagues notice more than you might think. Your appearance isn’t just about how you look — it’s also about what’s behind you.
Your video background communicates professionalism, attention to detail, and self-awareness. Done well, it can even create connection. Done poorly, it can undermine your credibility before you’ve spoken a word.
The following are a few pro tips to make sure your video background says the right things:
- Tidy Up Your Space
If you’re taking a call from a hotel room or temporary set-up, small details matter:
- Close the bathroom door
- Make the bed
- Remove visible clutter or personal items
Reporters and executives notice details more than you might expect. One client, for instance, left a stack of messy file folders teetering on the edge of his desk during a media interview. Instead of focusing on his insights, the journalist joked about him “needing to go paperless.” It became a distraction — and definitely not the impression he wanted to leave.
On the flip side, another client had framed artwork from his young kids behind him. Instead of being a distraction, it turned into a warm conversation starter with the reporter — humanizing him and creating rapport before the interview even began.
- Lighting is Key
Good lighting helps you appear clear and engaged. Poor lighting makes you look tired, shadowy, or unprofessional. Natural light works best, but if that’s not possible, invest in a ring light.
Ring lights are affordable and can even double as a desk light. Choose one with adjustable brightness and color temperature (so you can switch from warm to cool light). If you wear glasses, look for one with diffused lighting or try angling it to avoid glare.
- Virtual Background or Not?
Virtual backgrounds can be tempting, especially if you’re in a pinch. But they often glitch or create an unnatural “halo effect” around your head. Unless you’re using a branded or professional image that your computer handles flawlessly, PR pros generally advise against them.
Authenticity resonates. A neutral wall, bookshelf, or well-lit corner beats a digital beach scene every time. One client displayed an acrylic frame holding a small beanie cap. When the reporter asked about it, she explained it was what her daughter was wearing the day she passed away. The reporter was deeply moved — and the interview shifted from transactional to personal, shaping a much more meaningful piece.
- Do a Tech + Visual Check
Before the call:
- Open your video and review what your setup looks like
- Move distracting items out of the frame
- Make sure nothing odd is visible (an open closet, dishes, laundry, or even a pet sneaking in)
Think of it as a dress rehearsal for your space. If time allows, have your PR manager do a quick one-minute visual check before every call, ensuring not just your appearance but also that your background is ready. I once did a visual check with a client and saw that he had a poster in a foreign language behind him. I asked him what the slogan said and since he had no idea, we agreed to take it down to be safe.
Final Thought
Your video background doesn’t just fill the screen — it fills in the story about you. When it’s intentional, it can signal professionalism, warmth, or even humanity in ways that words alone can’t. Treat it as part of your communication strategy, not an afterthought.
by Brandon Glenn | Sep 3, 2025 | Blog
Despite many protestations otherwise, the press release is not dead.
Press releases remain a useful means of sharing key company news, communicating with the broader market, and generating interest among journalists that ideally leads to attention from prospects and customers.
This blog post will offer several key tips for pitching press releases to media, such as including an attention-grabbing subject line, a newsworthy angle that ties in to current industry trends and targeting the right journalists.
Craft an attention-grabbing subject line: The subject line is the first — and often only — chance to capture a journalist’s attention. A compelling subject line should be concise, informative, and engaging without sounding like clickbait. It’s crucial to clearly communicate the value of your news in as few words as possible.
While “Exciting News from XYZ Company” may work as the headline of a social media post, for a subject line that will attract a journalist’s attention, try something more direct like “XYZ Company Launches AI Tool to Improve Hospital Workflow Efficiency.”
Additionally, personalization also goes a long way. Consider referencing a journalist’s recent work or interests in your subject line or introduction to demonstrate relevance and effort.
Lead with a newsworthy angle: Journalists are looking for stories that are timely, relevant, and meaningful to their audience. When crafting a pitch, ask yourself: Why should this news matter right now? Is it part of a broader trend? Does it address a timely issue? For example, tying your announcement to a current event or growing industry concern — such as cybersecurity in healthcare or the rise of health-at-home — can significantly boost the chances of media pickup. A good press release pitch should make the connection between your news and the larger narrative obvious and compelling.
Target the right journalists: Mass emailing a generic press release to hundreds of media contacts is unlikely to yield results and may even harm your reputation. Instead, take the time to identify the right journalists for your story. In general, the best pitches are highly targeted and personalized. Research each journalist’s recent stories, preferred topics, and audience.
This information helps you tailor your message and increases the chances of a positive response. Using tools like media databases and journalist profile platforms can streamline this process, allowing marketers to build curated lists based on beat, outlet, and past coverage.
Make it easy to cover your story: Once you’ve caught journalists’ attention, don’t make them work to understand your news. Provide all essential information clearly and concisely in the body of the email. Include a strong opening paragraph, bullet points with key facts, the full press release, and any relevant visuals or multimedia.
It’s also helpful to offer interview availability with subject matter experts, quotes, or additional background context upfront, so journalists have everything they need to write a story without chasing down more information.
Follow up but don’t spam: Following up after your initial pitch is a standard and sometimes necessary part of media outreach. That said, there’s a fine line between being persistent and being pushy. Wait around 48 hours before sending a polite follow-up email. Keep it short, reiterate the relevance of the news, and offer to provide any additional information.
Avoid sending multiple follow-ups if you don’t hear back. If journalists are interested, they’ll respond. Maintaining professionalism and respecting their time will preserve the relationship for future pitches.
Conclusion
Successfully pitching press releases to media requires more than blasting an announcement to a generic list. By focusing on personalized, timely, and targeted outreach, while also making journalists’ jobs easier, marketers can increase the odds that their news will get the coverage it deserves.
by Morgan Lewis | Aug 20, 2025 | Blog
In 2025, decision-makers running health systems, physicians’ practices, insurers and life science companies have more demands on their attention than ever. Yet, even today, these leaders continue to seek out and read thought leadership articles to gain insight into the challenges facing their organizations.
Given their potential influence, these articles continue to play a valuable role as part of an integrated and multifaceted PR/marketing campaign. At Amendola, we regularly help clients craft compelling bylines that resonate with both readers and trade publication editors. But we still wanted to do a pulse check to determine what truly distinguishes one byline from another.
To explore this question, we recently ran a poll on LinkedIn asking: Which of these three is most crucial for getting published and engaging readers when writing thought leadership?
Here’s how the votes broke down:
- Focus on an industry problem: 77%
- Go easy on the self-promo: 15%
- Respect your readers’ time: 8%
Focusing on industry challenges took the top spot by a mile. Still, all three elements are nonetheless essential to thought leadership content that captures attention, builds authority, and clears editorial hurdles. Here’s a closer look at why each matters and how to ensure your bylines accurately reflect them.
Focus on an Industry Problem
The clear winner of our poll, this audience-focused approach centers on their needs and pain points. It is clear from the results that trusted thought leadership should not necessarily be about what your organization wants to say, but rather, what your audience needs to hear.
Editors prioritize content that informs and helps readers do their jobs better. If a byline sheds light on a genuine industry challenge, such as data silos hindering improvements in care quality and outcomes or the slow adoption of AI due to regulatory uncertainty, it immediately signals relevance.
Similarly, in our experience, the best-performing bylines from our health-tech and life-science clients have been those that closely align with the most pressing issues faced by providers, payers, pharmaceutical leaders, or other health IT buyers. For example, instead of broadly discussing the benefits of remote patient monitoring, a more valuable angle would be to examine how payers are adjusting their reimbursement models in response to regulatory uncertainty and what that means for provider adoption at scale.
In most cases, this approach means you should start your byline by identifying a pressing question or problem. If you are unsure about which issue will resonate most, start listening to your customers, the news, and the conference sessions that everyone is buzzing about. The more you anchor your thought leadership in the day-to-day challenges of your audience, the more likely it is to resonate and get published.
Go Easy on the Self-Promo
While only 15% of poll respondents chose minimal-to-no self-promotion as the most crucial trait of published thought leadership, it remains a major factor in whether an editor accepts or rejects a byline. Many otherwise strong pieces lose credibility when they shift from insight-sharing to sales-pitching.
The line between thought leadership and marketing copy is often thin, but it is critical. Readers come to trade publications for insight, not product brochures. Of course, your leaders should still showcase their expertise, but it needs to be demonstrated through stories, lessons learned, or innovative thinking, not direct promotion.
For example, if your company recently led a project that improved medication reconciliation accuracy, open the article by focusing on the broader issue: the clinical and safety consequences of poor medication data. Then, explain how to identify and solve the problem, sharing generalizable insights that other health systems or vendors could apply.
Ultimately, the goal is to earn trust, which is built by offering something of value without strings attached.
Respect Your Readers’ Time
Although this characteristic received the fewest votes in our poll, it should not be underestimated. Clarity and conciseness are the unsung heroes of persuasive writing.
Your audience is busy. They may be reading between meetings, during a quick coffee break, or in the few quiet minutes before their next patient or pitch. A strong byline makes their time feel well spent. That means using plain language, avoiding unnecessary tangents, and structuring your argument in a way that is easy to follow.
In technical fields such as health tech or clinical innovation, it may be especially tempting to showcase expertise through complex language. However, the best thought leaders recognize that simplicity is indeed a strength. One compelling idea, clearly expressed, will consistently outperform three half-developed ones wrapped in buzzwords.
If your byline cannot be understood by an intelligent, time-pressed reader in a few scrolls or less, it is time to revise.
Bringing It All Together
Albeit unscientific, our poll results reinforce what we have long known from working with leading trade and consumer publications: the strongest bylines solve real problems, put the reader first, and let the value of the insight speak louder than the brand behind it.
In a time where healthcare leaders are navigating unprecedented complexity and constant change, the value of strong thought leadership cannot be overstated. Articles that identify real challenges, offer informed perspectives, and respect the reader’s time stand a far better chance not only of being published but also of being read, remembered, and shared. Whether written by an executive, subject matter expert, or seasoned communicator, the best thought leadership doesn’t just fill space, it fuels meaningful dialogue across the industry and elevates your company’s profile in the market.
by Jim Sweeney | Aug 6, 2025 | Blog
The engineer shifted from foot to foot, stumbled over his words and his eyes darted all over the room.
Yet, the client insisted that this particular engineer be featured in the company video about a new polymer used in artificial joints. So we shot take after take while the poor guy fumbled with a knee joint.
A week later, we sent an initial cut of the video to the client, who noticed that the engineer had been holding the knee joint upside down and backward the entire time. There was no money in the budget for another out-of-town trip to redo the shoot so we edited it so the engineer could be seen only from the chest up. This was a long time ago while working for another agency, but this disaster has stuck with me.
Video is an incredibly compelling medium, but it can be jarring when it’s done poorly. We’ve all seen enough movies and TV to expect good production values and performances to notice when they’re missing.
And they’re often lacking in one of the most common forms of marketing video — the ones featuring a company spokesperson or leader. Typically, the subject appears alone onscreen, often sitting on a chair or stool or at their desk, talking to an off-camera prompter whose voice is not heard. These videos often are used to introduce a new product or service or as an introduction to the business.
Unlike media interviews, these videos are entirely under the control of the client. Done well, they can be highly effective; done poorly, they can give the company and executive a black eye.
Here are some tips for avoiding black eyes – and get the best performances on video:
Don’t force it. Some people, like that engineer, simply will never be comfortable on camera, so don’t put them in front of one. No amount of coaching or reassurance will get these people to relax so find someone who is more comfortable.
Take your time (but not too much). Rushed video is bad video. Give the subject some time to relax on the set and get used to the surroundings. Of course, CEOs often are in a hurry so the crew should respect their schedule.
Use multiple takes. Interviewees often feel pressured to nail it on the first take and that causes undue pressure. Remind them that they’re not live and they can do it as many times as it takes to get it right. Also, most videos are pieced together from the best parts of multiple takes. Most importantly, reassure them that the audience will see only the final version.
Prepare the subject. Go over the subject matter beforehand and share the material with the interviewee well before the shoot so they can be familiar with it. However, be careful that they do not memorize it in order to avoid sounding scripted.
Incorporate the question in the answer. Because the interviewer is unheard and offscreen, the viewers won’t know the question being asked of the subject. So if you ask the CEO, “What was your first job?”, make sure he doesn’t answer, “Waiter.” Instead, he should say, “My first job was as a waiter.” That way, the audience can follow the thread.
Establish a rapport between the interviewer and interviewee. Even though the interviewer will be unseen and unheard in this style of video, they’re the person with whom the subject is talking and maintaining eye contact throughout the video. They are the anchor for the subject. The two should spend a few minutes together before the shoot to get comfortable with each other and establish a link.
Be nice. In most cases, the interviewee is looking for reassurance from the crew, if not overtly, then subconsciously. An impatient or unfriendly interviewer, sound tech or videographer can give off negative vibes that rattle the subject and ruin the interview.
Hire a stylist. I’ve had executives balk at the idea of someone applying a little powder to their brow, but the alternative can be a spokesperson so shiny-faced that the glare obscures the message. Stylists also can advise on appropriate clothing and spot faults, like a crooked tie.
Follow these tips, make sure the knee joint is right side up, and you should get a video that makes you and the CEO proud.
by Mardi Larson | Jul 23, 2025 | Blog
In today’s fast-moving digital world, content marketing takes some discipline. You can’t rely on great content alone — it demands structure, consistency, and a results-driven mindset. To establish true thought leadership and maintain brand credibility over time, organizations must adopt a rigorous approach to content planning, creation, and distribution. Below are some proven best practices that can help advance your overall content marketing program from good to great.
- Develop an Editorial Calendar – Plan your content ahead of time, aligning with product/service launches, company or industry events, webinars, speaking engagements, and more. Don’t forget strategically aligned social holidays, which can help drive engagement.
- Be Helpful and Educate – Drawing from your ideal customer profile and target personas, think through their pain points and what your product or service helps them solve. Think through the questions they ask themselves every day and answer them! Driving out educational and informative content is a great way to position your organization as a thought leader and the go-to resource for smart, useful content.
- Be Relevant – Track the trends and news events in your industry and reference and tie to these regularly. Consider a weekly insights column or quarterly report to curate the top trends to watch with your take on why it matters.
- Create a distribution tip sheet or checklist – Develop a PESO-based content distribution framework specific to your company and refresh it quarterly. I call it this the “Content Marketing Wheel.” Pull it out and review it for each new content opportunity. There are now more channels than ever before from news releases to YouTube and this tool will help you think through the opportunities well suited for each piece of content.
- Monitor and Measure – Use analytics tools to track engagement, media mentions, and conversion rates. Regularly analyze these metrics – some of the best content marketers do this daily! Assess and adjust your content marketing strategy based on channel performance.
- Engage with Industry Influencers – Build relationships with journalists, analysts, and other industry thought leaders to enhance your reach. Foster collaborative opportunities for content co-creation such a joint webinar or co-authored thought leadership article with a business partner — 1+1=3!
- Encourage Employee Advocacy – Empower employees to share content on their professional networks to expand visibility, credibility and optimize content reach. Leverage internal experts and lift them up as brand ambassadors to enhance the credibility of the expert and the organization.
Maximizing Earned Content – Four Key Tips
Earned content — media coverage, awards, analyst reports, and speaking opportunities — is one of the most credible forms of content, but it’s often underleveraged in content marketing and the PESO model. The key to maximizing earned media is following a “create once, share everywhere possible” approach:
- Repurpose Media Coverage – If your company is featured in an article or analyst report, don’t just let it sit on the website of that publication or firm. Share it across your company’s blog, social media channels, and presentation decks. When sharing via blog post, include additional commentary to showcase your expert insights and include a backlink to the article or report. Backlinks to reputable media outlets bolster your website’s authority ranking on search engines like Google.
- Leverage Awards and Recognition – If your company wins an award, create a news release and issue it on a wire service, share the news on social media, update your website, and include it in email campaigns. Consider running a paid campaign sharing this exciting news. Recognition builds credibility, but only if people know about it.
- Maximize Speaking Engagements – When a leader from your company speaks at an event, record it, create short video clips for social media, and repurpose key takeaways into a post or infographic for your company’s blog. Consider turning the presentation content into a LinkedIn article series, a webinar or a podcast episode for additional mileage. Don’t forget to do a news release covering the speaking engagement either before the event or after and be sure to include details and key callouts from the high-value presentation itself.
- Cross-Promote on Different Channels – Content should not exist in silos. Leverage your high-value content everywhere possible. Reinforce thought leadership by integrating earned content across the many channels you have available to you. When you get a piece of high-value earned media coverage, pull out your Content Marketing Wheel to decide where to share it.
Make Every Piece of Content Count
Be disciplined, stay proactive, and always look for ways to get more mileage out of every single piece of content you create.
Great content doesn’t just inform — it influences, builds trust, and opens doors. By applying structure to your content marketing strategy and embracing a disciplined, PESO-aligned approach, you can unlock the full value of every asset you create. Always ask: how can we make this content piece go further?
If you’re looking to bring more rigor and results to your content marketing, the A-Team is here to help. From strategy to execution, we know how to make your content work harder — and smarter — for your brand or business.
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