by Brandon Glenn | May 26, 2021 | Blog
As artificial intelligence (AI) continues its inexorable march towards consuming more and more jobs previously done by humans, it may be a question of when, rather than if, humans become the new horses.
Think, for a minute, about how absolutely essential horses were to the economy 200 years ago. With much of the economy still industrializing and dependent on agriculture, horses were vital to the farm work that produced the world’s food. With no automobiles, horses also played a critical role in transportation, delivering goods to market and enabling humans to travel in coaches or by horseback.
Horses were so important that the U.S. equine population grew six-fold between 1840 and 1900 to more than 21 million horses and mules, according to a report in Foreign Affairs. Then came the internal combustion engine, replacing horses with cars in cities and tractors on farms. The U.S. equine population plummeted to 3 million by 1960, a drop of 88% in just 60 years.
For decades if not centuries, a related debate has loomed, ranging from “The Grapes of Wrath” to “2001: A Space Odyssey” and many others: Will technology replace and make human labor irrelevant? (Given that McKinsey reported five years ago that “currently demonstrated technologies could automate 45% of the activities people are paid to perform,” this is a subject that should be a concern for all workers – and that was five years ago!)
Now, with the rise of AI in marketing and public relations, the “Are humans the new horses?” question has begun to hit a little closer to home for PR professionals. Today, we may use AI software for routine, manual, time-consuming tasks such as transcribing interviews. Tomorrow – as AI gets better and smarter, which it most certainly will – we may use AI to write press releases, product descriptions, website copy and the like.
Once AI gets good enough to do that, it will likely begin to take human jobs. Sure, companies will still need some humans to feed information into the AI software to help the software write a press release, but assistance from AI will mean that companies need far fewer humans to produce the same amount of output.
Already, we’re seeing some examples of PR and marketing AI software – just not the kind that is sophisticated enough to take human jobs in a significant way. Copy.ai promises an “end to writer’s block” by helping users “generate marketing copy in seconds.” (I signed up for a seven-day trial and played around the software a little bit to write a product description; it seemed pretty good.) Similarly, Contilt pledges to “put the power of AI at your fingertips” by using software to generate article drafts and do research. No doubt there are plenty of similar startups today, and there will plenty more in the future.
These companies like to sell their AI as tools that will help humans do their jobs, better, which is true enough in the beginning. Then the AI gets smarter, and it begins to approach, but not meet, humans’ ability to edit content or draft a byline, for example. At this point, we’ve started on the slippery slope to where AI’s “good enough” work product becomes so much cheaper for companies to produce than a human-written article, that “good enough” becomes the industry standard for all articles and human writers start to lose their jobs. What a time to be alive!
So what’s a concerned PR professional to do? Data scientist Michael McBride offers three points of advice:
- Don’t get cocky: In one notable survey, 90% of responders thought that up to half of jobs would be lost to automation within five years, but 91% didn’t think there was any risk to their job. Don’t fall into the “It can’t happen to me” trap. It can.
- Make a process map of your job (extreme kudos to anyone who actually does this!): Create a process map that “visualizes the set of decisions and actions that make up your day-to-day life.”
- Double down on soft skills: Professions that require a tremendous amount of empathy and human interaction are among those least likely to be automated.
The good news is that, as it stands in 2021, there are still PR jobs available. Humans haven’t become horses – yet. Nonetheless, prepare for the coming onslaught of AI as if your career depends on it, because it probably does.
by Chris Nerney | May 12, 2021 | Blog
There are hundreds, maybe even thousands, of healthcare podcasts available to listeners in 2021. There even are podcast networks devoted exclusively to healthcare topics. For healthcare professionals, these podcasts can provide valuable information. They also offer a platform for healthcare pros to get their messages across as podcast guests.
But how do you get on a healthcare podcast as a guest? In some cases, you may be asked. Daily and even weekly podcasts that use an interview format are always recruiting guests. It’s an endless process. Further, they are constantly looking for episode ideas. So while waiting around to be invited as a guest may pay off, you should consider pitching a topic for which you are an expert to podcasts you want to be on. Even if they say no initially, that will get you on their radar screens.
A great thing about podcasts is that almost anybody can launch one. A bad thing about podcasts is that almost anybody can launch one. And while the terrible podcasts tend to flame out quickly, there are ongoing healthcare podcasts that struggle to retain an audience through most of an episode, often because (I’m just being honest here) they’re boring.
The point is you shouldn’t jump at a guest opportunity simply because one was offered. If a podcast sounds amateurish or induces sleep, appearing as a guest will do you little good. Then there’s subject matter. If you, an oncology expert, are asked to be a guest on a podcast about the revenue cycle, you should politely decline (and the podcast should find a new producer). Make sure the podcast is a good fit relative to subject matter and overall vibe.
An easy way to determine subject matter fit is to read descriptions of past episodes. Can you imagine the audience you want to reach being interested in those topics? In terms of a show’s vibe, can you picture yourself having a stimulating conversation with the host or hosts? If the answer to both is “yes,” go ahead and book it.
Whether you’ve been recruited or successfully pitched yourself for a healthcare podcast, now that you’re going to be a healthcare podcast guest, you have to prepare. If you haven’t listened to any episodes of the podcast for which you’re booked, now’s the time. Does the host seem informed and prepared? Does conversation flow freely or are there painful silences? Understanding the dynamics of the podcast enables you to 1) visualize your own performance, and 2) develop strategies and ideas for the episode.
Once you’ve listened to a couple of episodes, all you’ve got to do now is show up and knock it out the park. Just kidding! “Winging it” frequently ends poorly, even if you are a legitimate expert or thought leader.
It is imperative that you and the podcast host/producer communicate clearly about the episode’s topic and beyond the tentative title. A good podcast team will send you a preshow form to fill out that helps align participants regarding the episode’s content. However, do not wait to be contacted. If you don’t hear from anybody within a week of the recording date, send the host/producer a list of questions you can be asked or an outline of points you want to cover. Make sure they acknowledge receiving it.
In addition to boredom, nothing chases away a podcast audience faster than bad audio. Though some podcasts will send guests a microphone prior to their appearance, I’d recommend buying your own mic and headphones – especially if you think you’ll regularly be guesting on podcasts. You don’t have to spend more than $100 on each. (Here are good guides for mics and headphones. USB mics plug into a computer and are vastly superior to laptop mics, which make you sound like you’re trapped in a box.)
When the big day arrives, you’ll be sent a link by the podcast host/producer to Zoom or another videoconferencing platform such as Riverside.fm, SquadCast, or Zencastr. Click on that link and you’ll likely be dropped into a “green room” where you can check your video and audio. (Many podcasts will use video for the recording, even if the episodes are released only in audio.)
And the show has begun! If you and the host are well-prepared, all you’ve got to do now is be your engaging, insightful self. Focus on the conversation and not the fact that you’re doing a “show.” This will help you be more relaxed and in the moment, as you naturally would be in a conversation that wasn’t being recorded.
You also need to be yourself plus. Amp it up a bit, go to 11, show some passion for your topic. You can’t get your message across if listeners are drifting away. Remember, to a large extent a podcast is a performance. Avoid monotone and project personality and humanity. That will make listeners remember you and get you booked on more podcasts.
Here are a few other quick tips:
- If you’re asked an open-ended question, try to keep your answers relatively concise. Don’t ramble or excessively repeat yourself.
- Use the host’s name in conversation. Write it down beforehand or make sure to note it on your computer screen.
- Prepare a summary to use at the end of the episode that ties together your main ideas and messages.
- Don’t talk too fast and don’t be afraid to pause for a second or two before answering. The podcast folks can cut out excessive dead air.
- If you stumble over an answer, just say, “Let me try that again.” Then pause and give it another shot. They’ll cut out the false start.
- Prior to the show, prepare stories that are relevant to the topic and that you know well. That way you can whip them out at the right moment. Listeners (and podcast hosts) love stories.
- Silence any devices that could make distracting noises during the recording.
When the show is wrapping up, make sure to thank the host (by name) and listeners (and to include any calls to action.)
Once the episode is published, promote it. Podcasts love a good guest, but they love a ratings hit even more. If you or your organization has a large email list or social media following, let everyone know about your appearance on the podcast (and include a link).
The right healthcare podcasts can help promote your organization or establish yourself as a thought leader. To fully leverage these opportunities, you need to be prepared, be yourself, and be willing to promote the episode when it’s released. Do those things consistently and healthcare podcasts will be fighting to book you.
by Jodi Amendola | Apr 28, 2021 | Blog
As many readers of the Amendola blog are probably aware, I lost my mother, who was my inspiration and guiding light, to COVID-19 the night before Thanksgiving last year. It was difficult for my family as well as me, especially because I believe it was unnecessary.
She should have been there to celebrate the holidays with us and would have been in my opinion had it not been for some missteps in her care.
As part of my process of dealing with this unexpected loss, I wrote a story about her that appeared in the Arizona Republic. If you’d like to know more about the details, along with my thoughts about what you should do to advocate for your loved ones should they be in the same unfortunate circumstances, it’s all contained in that article.
It’s what happened next, however, that I want to address today.
Shortly after that article appeared (and was re-posted on Facebook), I began to receive the most touching and beautiful comments, messages, and emails. And I’m still receiving them.
Some were from friends, of course, expressing their sympathy for my loss. Many, however, were from strangers who had gone through a similar experience and found a sense of kinship in sharing their grief as I had shared mine.
It was a stark reminder of a basic principle we, as marketing and PR professionals, should keep in mind: PR in general, and thought leadership in particular, works better when you make it personal. A topic, incidentally, I also explored in my latest Forbes Agency Council article.
The most effective thought leadership comes when the person behind it is passionate about the subject matter. Yes, you can write in a detached away about something technical, conveying information and/or data that is worth sharing. But while it informs, it usually doesn’t move people to action.
For that you need a human element. And nothing is more human than sharing something personal.
It can be a story from your childhood, your teen years, or your time as an adult. It can be about something funny that happened to you, or something sad, or something that contains a mix of emotions you can’t even sort out yourself.
Or it can be about a person who means a lot to you. Like my mom did to me.
The important thing is that it is a little glimpse behind the façade we all tend to put up in our business encounters to cover our true selves. In other words, it’s real.
Organizations often talk about creating an emotional connection to their brand during branding meetings. But then they’ll do everything they can to hide anything that seems remotely raw or real.
To me, that approach makes no sense. Sure, you don’t want to air all of the organization’s dirty laundry in your marketing and PR efforts. But what’s wrong with showing your human side?
The point is a person or a company can be open and honest about their feelings and reactions to events without falling into the rabbit hole of controversy. The key is to focus on the parts that are universal to the human experience.
We all experience joy and caring. We all experience excitement and wonderment at one time or another. We all experience grief and loss.
That doesn’t mean we experience it in the same way. But we do share those experiences to some degree.
The more willing organizations are to take a stand and tell stories about themselves, their employees, their customers, and everyone else who is connected to them, the more “real” they will become in the minds of their key audiences. And the more successful they will be in creating a brand image that is unique and memorable.
I know it’s not always easy to tell these stories. We can all feel a little exposed when we offer these types of details about ourselves.
When I wrote about my mom it was like going through it all over again.
Yet as I see the reactions continue to come in I know I made connections with people I’ve never met, and probably never will properly meet. Isn’t that what marketing and PR are really all about?
by Morgan Lewis | Apr 14, 2021 | Blog
Writing is drudgery for many people, which is part of the reason our clients let us do some of that writing for them. Often, the hardest part is just getting started, even if you write for a living.
As I’ve described before in this blog, at the start of a writing project we may become overwhelmed by all the information we want to include in our written content, or unsure of how we want to start, and it leads to procrastination and more stress. We end up either missing a deadline or we rush to put something out that could have been better.
The best recent advice I’ve seen about overcoming writing procrastination comes from an anecdote in the irreverent best-selling self-improvement book, “The Subtle Art of Not to Giving a F*ck: The Counterintuitive Approach to Living a Better Life.” In the book, author Mark Manson recounts a story of a novelist who had written more than 70 books. The novelist’s advice for how he is so prolific, according to Manson: “200 crappy words per day, that’s it.”
Of course, Manson points out, the novelist rarely stops at 200 crappy words because the action of generating those first few paragraphs motivates him to keep going. Even non-professional writers get in a rhythm and it can be as difficult to stop as it was to get started. The 200 crappy words almost serves as a warmup to the real workout of writing 1,000 or 2,000 words.
How to Get Started
Sometimes, however, even getting those first 200 words down is challenging; that is where research can be a big help. Simply going online to research the topic, even if it is something you are already very knowledgeable about, can be highly motivating because you will likely learn new information that will help support your content. Other times, research can reveal that a competitor or other thought leader has already written pretty much the same article or other high-value content. Don’t despair. You can read similar articles or content and then look for gaps in their information or it can inspire a different, fresher angle for your article, white paper or eBook.
The opposite dilemma can also occur. Sometimes there will be so much research and information, and so many topics you want to cover, that you cannot imagine how you will assemble it all into a coherent whole. Here is where outlining can help to get you started and keep moving.
The outline doesn’t need to be the precise order of the final draft; it is just to get ideas down. Simply list the topic heading you want to cover in a section, such as COVID-19, and under that heading list all the relevant ideas you want to include (e.g., effect on elective/preventive care, growth of telehealth, reimbursement changes from Centers for Medicare and Medicaid Services, etc.). Once you begin the bare-bones list, you will find that you want to add more and more detail and can begin to envision how the finished content will be structured.
From Outline to Draft
As opposed to writing an article from beginning to end, an outline lets you preview if the finished piece flows logically, if there are potential gaps of information, or if sections should be shortened. Recognizing these deficiencies in the outline stage saves writing, cutting and rearranging time in the long run. Once the outline is completed, writing the full draft simply means expanding each item in the list to full sentences and paragraphs. Depending on how detailed the outline is, writing the full draft may take much less time than expected.
With the full draft completed, the real hard part of writing begins: editing. Reading and re-reading what you wrote, cutting and rewriting for clarity is not as much fun as putting all the words together, but is perhaps the most important part of the process. Since editing means you are close to the finish line, that may motivate you to keep going.
Everyone Needs an Editor
Have you ever heard of Maxwell Perkins? Me neither. I found him through a Google search. Have you heard of F. Scott Fitzgerald, Ernest Hemingway or Thomas Wolfe? Me too. It turns out Maxwell Perkins edited all of these authors, and even convinced Wolfe to cut 90,000 words from the final draft of one of his novels.
I mention Perkins to point out that even the best writers need editors. Editing is not just for proofreading for typos, grammar and misspellings, either. Rather, an editor’s value is providing high-level, constructive feedback about the content, structure and readability of the content. Most importantly, the editor needs to look at the content through the eyes of your intended reader. Is it relevant to them? Will it make sense? Does one idea flow logically to another?
Just Write
So the next time you need to write, gather your information and just start writing. Whether it is full sentences or just a list of topics and ideas you want to include in the content, the act of getting 200 lousy words on the screen will save you stress and time in the long run – and likely result in a higher-quality finished project.
by Philip Anast | Mar 31, 2021 | Blog
Michael J. Gerhardt’s book, “Lincoln’s Mentors,” teaches us about the thirst for knowledge and ambition of our 16th president. While Abraham Lincoln was an imperfect human being, we learn about the ways this self-made man educated himself and drew courage and insights from others during his lifetime. It is a model from which we can learn how to intentionally seek out others to become “better angels of our nature” – in the workplace and in our personal lives.
The University of North Carolina professor traces Lincoln’s humble beginnings and perseverance to make something of himself – to be esteemed by his countrymen.
Of particular importance is how Lincoln sought out various mentors in life. They came from three groups:
- Books
- Historical figures
- People he met and from whom he solicited counsel
Books
In his early life, Lincoln struggled to access books. Yet, he never wasted an opportunity when he did get his hands on one to read and re-read it. For Lincoln, the Bible, “Aesop’s Fables,” Shakespeare, the Declaration of Independence, the Constitution, and “The Pilgrim’s Progress” were ones he cherished. They influenced not only his character but also his oratory and the way he commanded language in his writings. They also influenced his relationships, leadership and vision for the country.
Historical figures
In this camp, Lincoln counted figures like George Washington, Thomas Jefferson, Andrew Jackson and Chief Justice John Marshall as mentors who shaped his vision for life and for his country. With Jackson, in particular, he saw a figure who sought to preserve the Union at all costs, even as South Carolina threatened to secede as early as 1832.
Personal mentors
This last group of individuals were those with whom Lincoln had relationships of varying degrees – people like John Todd Stuart and Orville Browning of Illinois, and Whig Party stalwarts Henry Clay and Daniel Webster, as well as Zachary Taylor. Clay had the most influence on Lincoln’s political philosophy, one could argue, as Lincoln was first a member of the Whig Party. Lincoln built his case for the Emancipation Proclamation based, in part, on what he learned from his mentor Clay over many decades.
An important note about mentorship: Lincoln was not best friends with all the aforementioned. With some, there was affinity and later distance. But mentorship does not necessarily translate to friendship. His mentors provided him different points of view to consider as he learned to compromise when it made sense and when to hold his position unfettered.
Secondly, Lincoln did not parrot his mentors. He learned from their successes and mistakes and made their substance his own.
For 21st Century individuals like ourselves, it would seem that our digital age presents us with no shortage of mentorship opportunities.
While we can connect with people on LinkedIn and other social networks, it takes concerted effort to build mentorship relationships and nurture them.
Here are three suggestions for successfully building and nurturing mentor relationships:
- Take mentorship relationships seriously. Be respectful of a mentor’s time and make the most of the encounter
- Come prepared for meetings. Do your homework to make conversations thoughtful and meaningful
- Mentor others. While gleaning the insights of experienced individuals can advance your career and broaden your personal strengths, “paying it forward” provides its own rewards.
While digital tools like e-mail, texting and Zoom are great, my hope is that in our quasi-post-COVID-19 world, we will once again have more opportunities for face-to-face encounters with individuals who inspire us to be “better angels of our nature.” By investing in mentor relationships, we can take a page from Lincoln’s playbook, and take the chance to listen, learn and grow.
by Margaret Kelly | Mar 17, 2021 | Blog
Amendola Communications specializes in healthcare, health IT, and life sciences PR and marketing. A benefit of my employment is that my day is filled with reading interesting innovations.
I research articles for social media, locate editorial calendars from trade publications, and proof press releases before I set them up on the wire. My knowledge in the field has grown substantially over the eight years I’ve been at Amendola Communications.
It’s only in the past two years or so, however, that I’ve been able to experience these healthcare innovations on a personal level. While most of our clients are B2B, meaning businesses selling to other businesses, I’m starting to see several of the products have real meaning in my personal life.
This is a great lesson for marketers. Because the more we can see them from the patient’s side, the better we’ll be able to focus on what’s important to both patients and physicians.
Here are some of the technologies I’m pleased to say are turning out to be everything we’ve said they are.
PMDP – prescription drug monitoring programs: These programs allow my clinicians – either primary care, in the ER or in an urgent care setting – to pull in all current prescriptions from not only the large chain drug store I use, but also a compounding pharmacy for one special prescription. I’m handed a printout of medications pulled from the PMDP and I simply verify.
Electronic prescribing: I can’t remember the last time I had to take a printed prescription to the pharmacy to be filled. Physicians can simply send my prescriptions or refills electronically and I’m sent a text message when they are ready to be picked up.
Mobile health applications: Like so many Americans, I suffer from migraines. My neurologist suggested a mobile app called Migraine Buddy. It allows me to track my migraines, symptoms, medications taken, possible triggers, sleeping patterns, and much more. There are reports that I can pull to give my neurologist necessary information about the number and severity of attacks. There are so many mobile health apps out there; it’s nice when your physician works with you to identify one that not only works for you but works for them as well.
Remote patient monitoring: Not long ago, my father was in the hospital and a cardiologist gave him a heart loop monitor. It is designed to monitor the heart’s function and report it back to the cardiologist via a wi-fi transmitter kept in the bedroom. Each night while my father slept, the day’s cardiac activities were sent to the doctor’s computer. In my father’s case, it was discovered that while he slept, his heart would stop beating several times a minute. He had a pacemaker installed which regulated his heartbeat.
Telemedicine: Especially in 2020, most patients probably got to experience at least one telemedicine visit with a doctor. I used it a few times before COVID-19 as it was convenient and free of charge with my health insurance. But during 2020 and so far into the start of 2021, almost all my care providers are opting for virtual care. Indeed, the industry has seen over 8,000% growth based on insurance claims.
Patient portals: My primary physician’s group, including my neurologist, has a patient portal in which I can request an appointment, send a private message to any member of staff, or save medical documents. For me, it’s an easy way to communicate with my care givers. It’s like a secure email system and I get answers more quickly than playing phone tag.
There are even more innovations that will be coming soon. The Centers for Medical and Medicaid Services (CMS) has issued interoperability rules that will make it so hospitals and health systems, through updates from their electronic health records vendors, will allow patients to download their medical records onto their smartphones.
This was supposed to be in effect already, but physicians have enough stress handling the pandemic. So CMS is extending the deadline for the healthcare system to comply.
Reading about our clients’ innovations through bylined articles, press releases and social media is intriguing. However, it’s also exciting to be experiencing these advancements in the real world.
