Got Data? Use It!!

Sep 4, 2024

One often overlooked yet powerful tool in a marketer’s arsenal is data. By leveraging data effectively, marketers can create compelling narratives that resonate with both journalists and decision-makers.

Too often, marketing relies on generic value propositions and broad claims about product benefits. However, in an era where evidence-based decision-making is paramount, data-driven stories have become increasingly important. Data-backed claims lend credibility to your marketing messages, making them more persuasive to skeptical audiences. In a sea of similar products, unique data insights can set your offering apart from competitors. And data allows you to tailor your message to specific audience segments, increasing its relevance and impact.

The shift from traditional PR to data-driven brand journalism is not just a trend; it’s a necessary evolution in healthcare technology marketing. By embracing this approach, marketers can create more forceful, credible, and impactful narratives that truly resonate with target audiences.

Sources of Valuable Data

To create data-driven narratives, marketers need access to relevant and reliable data sources. Your own customer base is a goldmine of valuable insights. Internal customer data and case studies can provide real-world evidence of your product’s effectiveness and impact. Independent studies, in the form of third-party surveys and research, can provide unbiased validation of claims, adding an extra layer of credibility to marketing messages. Additionally, contextualizing your product within broader healthcare trends can be powerful. Industry reports and public health data can help you demonstrate how your solution fits into the bigger picture of healthcare innovation and improvement.

Transforming Raw Data into Compelling Narratives

Having data is only the first step. The real magic happens when you transform that data into a persuasive story. Start by identifying key trends and insights. Look for patterns and unexpected findings in your data that could form the basis of an interesting narrative that underscores your positioning. Next, connect these data points to create a cohesive story. Don’t just present isolated facts; weave them into a narrative that illustrates the value and impact of your product or service.

Visual representation of data can significantly enhance understanding and engagement. Use data visualization techniques such as charts, infographics, and interactive visualizations (such as Ceros experiences) to make complex data more accessible and engaging. This not only makes your content more appealing but also helps your audience grasp key concepts quickly and easily.

Implementing Data-Driven Marketing

To integrate data into your marketing efforts, consider conducting and leveraging customer or broader cross-industry surveys. Regular feedback from your users can provide valuable insights into product performance, user satisfaction, and areas for improvement. These insights can then be used to create powerful marketing messages.

Partnering with research organizations can be another effective strategy. Collaborations can yield credible, third-party data to support your claims, adding an extra layer of legitimacy to your marketing efforts. But make sure to craft survey questions carefully –– think of the types of answers you want to elicit and work backward. Also – while the initial spend for an outside (reputable) research firm may be a bit rich for many budgets, consider the long-tail implications of the resulting data. Such campaigns can result in data that is used in reports, white papers, infographics, eBooks, speaking engagements, and other

Make data analysis a central part of your strategy, not an afterthought. Integrate data analysis into your marketing workflow, ensuring that every campaign and message is backed by solid, relevant data.

While powerful, data-driven marketing in healthcare technology comes with its own set of challenges, patient privacy and regulatory compliance should always be at the forefront of your efforts. Ensure that all data used in your marketing is anonymized and adheres to HIPAA requirements.

Data is crucial, but it’s important not to let it overshadow the human stories and emotional elements of healthcare. Strive to maintain a balance between data-driven insights and the human element in your narratives. Did the solution drive better patient outcomes? Did it help reduce clinician burnout? Consider the top-line takeaway from each data point, but don’t ignore the human element.

Lastly, be mindful of data overload. Focus on the most relevant insights rather than overwhelming your audience with minutiae. The goal is to inform and persuade, not to confuse or bore your audience with excessive data or ponderous analysis.

Looking ahead, predictive analytics and AI will enable more sophisticated, forward-looking marketing strategies. These technologies will empower marketers to anticipate trends and customer needs, creating more proactive and effective campaigns.

Personalization will also play a larger role, with data driving increasingly tailored messaging for different audience segments. This will allow for more precise and effective communication, improving engagement and conversion rates.

Different Audiences Require Different Approaches

Remember that not all audiences interact with data in the same way. When presenting to journalists, focus on newsworthy trends and surprising insights that can form the basis of a story. Journalists are always on the lookout for fresh, interesting angles, and your data could provide just that.

For decision-makers, emphasize data that directly relates to ROI, efficiency gains, and improved patient outcomes. These stakeholders are often focused on bottom-line impacts, so your data should clearly demonstrate the value proposition of your product or service.

Regardless of your audience, strive to balance technical details with accessible insights. Ensure your data tells a clear story, regardless of the audience’s technical expertise. Use plain language to explain complex concepts, and always tie your data back to real-world implications and benefits.

By harnessing the power of data, healthcare technology marketers can create more compelling, credible, and impactful narratives. In an industry where decisions can literally be a matter of life and death, data-driven marketing isn’t just a strategy—it’s a responsibility. Embrace the power of data in marketing efforts and watch as your messages resonate more deeply with target audiences.

Grant Evans

Grant Evans brings more than 30 years of diversified technology content marketing, public relations, and editorial management to his role at Amendola Communications. He is a results-focused brand journalist and content marketing professional with broad experience developing, executing, and measuring strategic marketing and corporate communications programs for companies in the healthcare IT, enterprise software/services, life sciences, and venture capital/private equity markets. Most recently, he served as senior editor of content operations and marketing communications with Change Healthcare (formerly McKesson Health Solutions), where he developed news releases, paid and organic social media, advertising copy, white papers, case studies, static and interactive web content, bylined articles, podcasts, video scripts, enterprise-wide research programs, and the corporate blog in support of the company’s solutions for providers and payers. Before joining McKesson, he served for more than a decade as vice president of Garfield Group Public Relations, a technology-focused communications agency where he led editorial/content development services, serving as chief strategist and copywriter of contributed articles, white papers, newsletters, news releases, media pitches, corporate blogs, web copy, awards submissions, and annual reports. He has held senior marketing and media/analyst relations roles with Unisys Corp. and AT&T Network Systems. He began his career as a trade journalist, first as a news editor covering the IBM S/3X and RS6000 markets for MIDRANGE Systems, and then as managing editor for HP Professional, the leading monthly serving the Hewlett Packard commercial computing market. Grant earned his bachelor’s degree in English, with a minor in Journalism, from Hartwick College. In his spare time, he is an avid SCUBA diver and wreck explorer.