Honestly, before I started as a PR intern at Amendola Communications three months ago I knew relatively nothing about Public Relations.
I’m currently studying journalism at the Walter Cronkite School of Journalism and Mass Communication at Arizona State University, so while I have had some exposure to PR, I really didn’t know what it takes to work in the field day to day. I only knew how the two fields intertwined.
Add to that the challenges of having a focus on healthcare and health IT and if feels like I’m in a very demanding school when everyone else is off for the summer, simply because I’ve continued building upon what I’ve learned at school with what I have learned here. So here are a few things I have learned about PR since I started my internship.
PR Is More Complicated Than I Thought
Before my internship what I knew about the field of PR is that it includes a lot of press releases and pitch writing. In fact, my desire to learn more about the PR field is what drove me to pursue an internship at Amendola Communications. Boy, did I learn quickly that PR is a lot more than press releases and pitches. Here are a few things I learned that PR professionals do:
1. They manage social media accounts. Can you imagine being in charge of someone’s Facebook, Twitter, Instagram, LinkedIn, Snapchat and more?
2. They create content for those social media accounts, like infographics and videos.
3. They manage websites, and sometimes even manage creating them to begin with.
4. They create, gather and analyze large amounts of data. Then use that data to create strategies to use for everything else they manage.
5. They set up and do research for interviews.
6. They even help train people on how to do interviews if they don’t have experience.
7. They manage any sort of PR crisis, or as I’d like to think they’re the firemen and women that put out the fires.
8. And you know they manage press releases and story pitching.
Teamwork Makes The Dream Work
Managing all of these aspects of PR is too much for just one person to handle. To make all those social media posts roll out smoothly and assure that everything is meeting its deadline takes a team of professionals to make a company look like a PR pro. It really does take all the teamwork of the “A Team” to make sure the PR machine is running at full capacity. I can’t stress enough how important it is for everyone who is my age and in college to learn how to work in a team, as much as we all hate doing assigned group projects. It’s more important than you’d think, and very much an everyday occurrence in the working world.
It Also Takes a Wide Range of Skills
When I started studying journalism my professors told me that companies are looking for people who are well-rounded, with many different skills and abilities, rather than someone who is only trained in one thing. It really helps in the working world to know a lot about different things such as different forms of media, different computer programs and more. Now I don’t mean everyone should go out and become a jack of all trades and a master of none. You can be a jack of all trades and a master of some, but don’t spread yourself too thin.
It’s Not Impossible to Start a Business
During my time as an intern I got to sit in on calls and meetings. During them I couldn’t help but be inspired by the people I met or spoke to who had started their own businesses. It was amazing working with people who were so excited about what they were doing and so ready to get their businesses up and running with a little help from Amendola Communications. It made me realize that starting a business isn’t always a bust and that it can be a huge success.
The Healthcare System is a lot More Disconnected Than You Think
During my internship I quickly learned that most people are under the illusion that anything involving their health, such as their medical records with their primary care physician and their health information from the last time they went to the emergency room, are all somehow connected and easily accessible among different doctors and nurses, simply because we now have computers and electronic health records. Most of the time, we couldn’t be more wrong. From what I’ve learned it’s actually very difficult to transfer information between doctors and emergency rooms and elsewhere. I’ve also learned that people are purposely creating programs and companies to help correct this issue.
It Takes One Angry Person to Cause a Healthcare PR Crisis
At one point during my internship I helped one of my supervisors make a vlog about “How to Handle a Healthcare Media Crisis.” At the moment, I understood the topic but I didn’t realize just how important it was. Until someone close to me had a medical emergency where something went wrong. Obviously they were angry and about to go on a social media rampage, when a lightbulb went off in my head. I immediately thought “this is what the vlog is about, this is why it’s important.” In our world of social media, all it takes to damage a healthcare or health IT’s reputation is one angry Facebook post to trend. Trending happens so quickly, and as stated in the video, most healthcare or health IT companies don’t even get a chance to comment on what has happened before it is too late. This is possibly one of the most important things a PR team handles.
In Conclusion
As my internship starts to wind down due to school starting I’m glad I was able to learn so much about PR, along with building upon what I already knew, from Amendola Communications. Going back to school I feel like I have a much better understanding of the PR field, and even my own field and how to interact with PR even better. In addition I now know more about healthcare and health IT than I had ever expected. At school I feel like I’ll be able to give some good insights to my fellow students about how we will be using what we’ve learned, and what we need to prepare for once we all enter the working world.
Overall, I’m happy that I got the opportunity and experience of being a PR intern at Amendola Communications. It really made me feel reassured that what I am studying and learning at school is very important and what I really enjoy.
In this vlog listen to Joy Dinaro, Media Relations Director for Amendola Communications, share tips to help your company manage information and get media coverage.
Amendola Communications, a nationally recognized, award-winning public relations, content creation and marketing firm specializing in healthcare and health information technology (HIT), is pleased to announce that San Francisco-based Wanda has selected Amendola for public relations and content creation services.
“We had excellent results working with Jodi and the Amendola team while I was at CareInSync, making it an easy decision to select Amendola for Wanda’s PR and content creation needs,” said Steve Curd, CEO of Wanda. “The Amendola team’s healthcare and technology experience is deep and they’ve developed strong relationships with the media and analyst communities. I’m confident that Amendola is the right partner to help us advance our mission to improve the efficiency and effectiveness of care, and the quality of life for people with chronic conditions.”
Wanda provides a digital health platform that connects the consumer and the clinical care team in a virtual network, intelligently collects critical vital and symptom information, and applies proven machine learning analytics to deliver ongoing risk analysis and decision support. Individuals are equipped to take better care of themselves and clinicians are able to more efficiently engage with those consumers when they need the most assistance maintaining a high quality of life at home.
“When Amendola is selected by a former customer, I view it as the ultimate compliment and a testament to the outstanding talent of our team,” said Jodi Amendola, CEO of Amendola. “We are excited to work with Steve and the Wanda management team as they work to help caregivers deliver better health outcomes and overcome the financial and human costs of managing chronic disease.”
With the shift to value-based medicine, clinicians are demanding innovation that facilitates more informed care decisions. By leveraging machine-learning, advanced analytics and algorithms, and remote monitoring technology, Wanda provides caregivers with more rapid access to better decision-making information, as compared to conventional methods.
Amendola Communications will provide broad PR services, including media research, aggressive media relations, and securing top-tier awards and speaking opportunities. The agency will also be responsible for delivering a range of content demonstrating the thought leadership and expertise of Wanda’s
subject matter experts including bylined articles, blog posts, press releases, and other materials.
About Wanda
San Francisco-based Wanda is dedicated to advancing the effectiveness and efficiency of medicine by using machine learning in place of conventional technologies and by enabling clinicians to make more informed care decisions. Wanda recognizes that remote monitoring and algorithms cannot save lives or reduce hospitalizations unless the individual and their caregivers are promptly informed and highly engaged. Through the collaboration of data science and applied medical research, Wanda has proven that its inline analytics predict preventable events much better than conventional methods. Wanda serves as a diligent companion, providing encouragement and intelligent visual guidance that simplifies and improves lives, while simultaneously helping organizations reduce their care delivery costs. More information about Wanda can be found HERE.
About Amendola Communications
Amendola Communications is an award-winning national public relations, marketing communications, social media and content marketing firm. Named one of the best information technology (IT) PR firms in the nation for times by PRSourceCode, Amendola represents some of the best-known brands and groundbreaking startups in the healthcare and HIT industries. Amendola’s seasoned team of PR and marketing pros delivers strategic guidance and effective solutions to help organizations boost their reputation and drive market share. For more information about the PR industry’s “A Team,” visit www.acmarketingpr.com, and follow Amendola on Twitter, LinkedIn and Facebook.
Media Contact: Michelle Ronan Noteboom | 512.426.2870 | mnoteboom@ACmarketingPR.com
Amendola Communications, a nationally recognized and award-winning public relations, content creation and marketing firm specializing in healthcare and health information technology (HIT), announced that it has been selected as the public relations agency of record for Zipongo, the digital health company that makes it easy to eat well.
Zipongo’s mission is to reduce chronic disease by positively impacting the one thing everyone does: eat. The San Francisco-based company provides highly personalized and medically relevant meal plans, recipes, and shopping lists tied to grocery loyalty cards, as well as a growing number of food-related innovations. Some of the nation’s largest employers and health plans use Zipongo to improve the health, satisfaction and productivity of employees and members by making it easy for them to eat healthy food at home, on the job and while eating out.
As part of Amendola’s comprehensive and aggressive public relations program for Zipongo, the agency has already delivered a New York Times article, “Wellness App Aims to Improve Workplace Nutrition,” in the Feb. 22 national edition of the newspaper and online. The Amendola team will provide Zipongo with ongoing strategic counsel on market developments and messaging to support media and analyst relations, as well as speaker and award initiatives.
“I’m delighted to have a public relations partner like Amendola, whose team has already demonstrated their ability to get us in front of the news,” said Scott Smith, Senior Vice President of Revenue for Zipongo. “Brands are built on what people are saying about you, not what you’re saying about yourself. We’ve already seen that the Amendola team can help foster critical relationships within healthcare and the benefits management industry, and position us as knowledgeable and trusted thought leaders.”
“Zipongo is one of the most exciting companies I’ve seen in a long time, with a unique means of addressing the single biggest influencer of population health what we eat,” said Jodi Amendola, CEO of Amendola Communications. “Until this week’s New York Times article, Zipongo was flying under the radar despite landing some of the nation’s best-known self-insured employers, health plans, and large provider organizations, who see the company as the answer to many of their wellness problems. Our deep knowledge of healthcare and technology media is helping to viralize the Zipongo story, which we believe with drive ever greater market success for the company.”
About Zipongo
Zipongo is a San Francisco-based digital health company that makes it easy to eat well. We work with employers, health plans and other wellness partners looking for an easy way to engage their members in healthy and sustainable eating habits that drive positive results. Zipongo’s proprietary MealRx personalization engine delivers individualized recommendations tied to convenient, real-time actions that enable healthy eating at home and at work, including healthy recipes, meal planning tools and discounts and incentives to healthy groceries. We provide a HIPAA-secure, easy-to-implement software-as-a-service platform that runs on web, mobile and tablet. Learn more at www.zipongo.com.
About Amendola Communications
Amendola Communications is an award-winning national public relations, marketing communications, social media and content marketing firm. Named one of the best information technology (IT) PR firms in the nation by PRSourceCode for four years running, Amendola represents some of the best-known brands and groundbreaking startups in the healthcare and healthcare IT industries. Amendola’s seasoned team of PR and marketing pros delivers strategic guidance and effective solutions to help organizations boost their reputation and drive market share. For more information about the PR industry’s “A Team,” visit www.acmarketingpr.com, and follow Amendola on Twitter, LinkedIn and Facebook.
It’s hard to believe that HIMSS is next week. In addition to meetings with new business prospects and partners, networking, and reunions with friends and former colleagues, you can maximize your HIMSS experience by arranging media and analyst interviews during the show. HIMSS is a golden opportunity to meet one-on-one with these key industry influencers and differentiate your company from the competition. You can also leverage these meetings to identify and secure opportunities to be included in print or online articles, blog posts and industry reports.
These industry movers and shakers are incredibly powerful: One positive mention and your sales leads could skyrocket. One negative comment and the opposite can occur. Don’t panic. The following media training “cheat sheet” can help you achieve your goals and generate positive coverage:
Do your Homework. One of my most embarrassing HIMSS moments was when a client told an analyst that he “really liked his magazine.” The client obviously hadn’t taken the time to read our prep book! Before a meeting, research the background of the editor or analyst and become familiar with his/her areas of expertise and interest. Always customize your answers to address their audiences needs and pain points.
Remember your Manners. Nothing is more annoying than being interrupted. Listen to the entire question being asked and tailor your responses. Address the questions within the context of the target audience(s) and avoid dominating the conversation with a product or service pitch. Sometimes it will be appropriate to share your knowledge, vision and thoughts on the industry rather than focus on your company.
Body Language. Be confident, enthusiastic and friendly. Smile, lean forward and make direct eye contact. Don’t cross your arms or fidget. Remember, how you deliver your message can be as important as the message itself.
Get to the Point. Prepare an “elevator” pitch a two to three sentence description of your company that is easy to understand. In other words, how would you describe your company and its products and services to your mother or the person sitting next to you on an airplane? Make sure it includes the key points you want editors or analysts to remember.
Avoid Jargon. Explain your product or service in layman’s terms. It’s your responsibility to make the pitch simple, clear and memorable.
Power of Three. Focus on three main talking points and weave them into the conversation whenever possible. Often a reporter/analyst will ask if there is anything else that you would like to add at the end of an interview. Use this opportunity to restate your three core messages.
Tie to Hot Topics. Demonstrate that you are a thought leader and can address hot topics such as meaningful use, ACOs, and where the industry is heading — not just talk about your product or company. Share the bigger vision.
Zen of Interviewing. When asked a difficult question, maintain eye contact, control your gestures and breathe. Listen to the question and request clarification if necessary. Give yourself time to collect your thoughts and then respond. If you don’t know, don’t make it up. Offer to get back to the reporter/analyst with the appropriate information.
Tell a Story. People remember stories. Talk about client successes and lessons learned that highlight how your products deliver real-world value. If possible, include relevant ROI data in your storytelling.
Build Relationships. Be yourself, be genuine and have fun. Let editors and analysts know that you can address multiple topics and to feel free to call on you for commentary or to discuss industry trends. Offer your clients as sources for future articles. Remember, these editors and analysts can have an incredible impact on your company’s reputation and marketplace visibility. Take the time to establish and strengthen these important relationships. Your investors, board members and employees will be glad that you did.
