Hey, want to hear an announcement from my company?
Or,
Hey, want to hear a story?
Which got your attention?
If you’re human, it was probably the latter.
We are hardwired to listen to and learn from stories. From the earliest days of painting on cave walls through Aesop’s Fables and TEDx Talks, stories have proven themselves to be the best way to convey information to an audience. Even business information. Write a memo reminding people to always file their TPS reports with a cover sheet and they’ll ignore it. Tell them a story about the coworker who got fired for forgetting the cover sheet and they’ll remember.
But we largely abandon the power of narrative when it comes to press releases, which tend to be dry recitations of facts fleshed out with manufactured quotes and a corporate boilerplate.
For years the standard thinking on press releases has been to cram as much of the important information as possible up top on the theory that journalists won’t read past the headline and opening paragraph. There is merit to this approach if you’re announcing something truly significant or newsworthy, like a corporate merger or a new iPhone.
But, if we’re being honest, that’s the minority of releases. In most cases, the news isn’t a big enough deal to sell itself. So we, as PR practitioners, need to sell it. And stories are the best way to do it. A compelling story wrapped around a somewhat-less compelling piece of news can make an irresistible package.
Here’s an example: A chemical company wanted to announce a new polymer that would be used to line the surfaces of artificial joints. That could have been a straightforward product announcement, but I wanted to humanize the impact of the product, so I focused on the recipients of the artificial knees and hips, not the polymer itself.
I found Senior Olympics basketball players, each of whom had at least one artificial joint, and shot a video of them playing and talking about how grateful they were for the technology that let them hoop it up into their 80s. It was a step or two removed from the actual product, but it brought home the idea that this polymer had real benefits for people.
For the most part, Amendola clients are B2B and work in healthcare IT, which doesn’t easily lend itself to narrative. However, like with the above example, it’s often possible to bring it to the level of the patients and users of the technology. What does new perioperative scheduling software accomplish? Fewer delays and cancellations in scheduling surgeries, which is good for patients and clinicians. How about a new staffing platform for nurses? It gives them greater flexibility and allows them to earn more money.
Sometimes the narrative can be built around a single illuminating fact. I wrote a press release for a company whose seals were to be used on the Mars Rover. In and of itself, not that big a deal; scores of manufacturers had components on the Rover. What I learned from talking to company engineers is that it is impossible to build a seal that doesn’t leak, particularly in space; success is building a seal that leaks very, very slowly. How slowly? In this case, so slowly that it would take 1,000 years to empty a Coke can.
In the release, I told the story of these engineers working toward this ridiculously exacting specification. And it got picked up more than the dozens of cookie-cutter announcements that went out from other parts suppliers.
Of course, the stories must be interesting and short. They can’t meander and they can’t obscure the news. And they must be relevant. Don’t announce a brand of hard seltzer by telling a story about how a surfer took on a 50-foot wave and then enjoyed a can of seltzer back on the beach. Save that for the commercial.
Most press releases vanish with little notice or impact, like gnats flying into a bug zapper. But tell a good story, and people will remember it.
While our digital age has ushered in not a few changes with respect to the written word and how we communicate, there is a 100+-year-old book that still has something to offer our sophisticated new world.
The Elements of Style, written by William Strunk Jr. and later updated by E.B White, is a valuable reference tool – still on many writers’ desks, or digitally as an app on smart phones.
Strunk was a 20th Century Cornell University professor; E.B. White, a contributor to The New Yorker magazine and author of the children’s book, Charlotte’s Web.
The guide is just 85 pages in length. But therein lies its beauty, simplicity and clarity.
“Vigorous writing is concise,” Strunk writes. “A sentence should contain no unnecessary words, a paragraph no unnecessary sentences, for the same reason that a drawing should have no unnecessary lines and a machine no unnecessary parts. This requires not that the writer make all his sentences short, or that he avoid all detail and treat his subjects only in outline, but that every word tell.”
Other reminders for PR pros in the business of storytelling:
Use the active voice
Write with nouns and verbs
Do not overwrite
Do not overstate
Make sure the reader knows who is speaking
Be clear
Do not take shortcuts at the cost of clarity
Besides elementary rules of usage and principles of English composition, White included a section entitled, “An Approach to Style.”
“In the days when I was sitting in [Strunk’s] class, he omitted so many needless words, and omitted them so forcibly and with such eagerness and obvious relish, that he often seemed in the position of having shortchanged himself – a man left with nothing more to say yet with time to fill, a radio prophet who had outdistanced the clock,” White writes.
This is a keen reminder that while an unlimited resource, words should be used with care and as if there are only so many to go around.
Probably the greatest single piece of advice I’ve ever heard about content creation didn’t come from a college class/professional course, or a boss/mentor, or any other supposed expert source. Instead, it came from the movie “Planes, Trains and Automobiles.” Here it is:
Yes, it’s said in anger and frustration as part of a much longer rant. The whole piece is brutally painful as well as brutally funny.
But within the comedy is a true pearl of wisdom: Try having a point.
Death of a story
We see this all the time. Someone at an organization recognizes that they need to produce content to demonstrate the organization’s expertise so they can gain a competitive advantage.
The organization’s subject matter experts (SMEs), who are very knowledgeable and have strong views on the topics in their wheelhouses, share their ideas and experience with the marketing team and PR agency. They have the makings of a great story that will capture attention and position the organization as a leader in the market.
The content is produced, and it captures the passion and expertise of the SMEs. Then the review rounds start, and by the time the organization is done scrubbing the content what was once a fat, juicy steak has been sanitized until it is reduced to a piece of limp broccoli that will be of interest to exactly no one including an editor.
Sometimes it takes the form of genericizing the content until it sounds like something a high school senior would turn in for a composition class after the grades have already been posted. It’s serviceable, grammatically correct and decently organized, but it no longer conveys the fire that the SME felt for the topic.
Basically, any sense of personality has been removed. That’s bad enough.
Worse are the reviews that take an interesting, informative piece and convert it into a blatant marketing piece for the organization. That might work on the organization’s website, but it won’t fly if you’re trying to get it past an editor for earned (read: non-paid) media.
Of course, even if you could make it past that gatekeeper, there’s really nothing in it for the reader. If they wanted to read marketing-speak they would have gone to your website.
Healthcare’s special challenge
Healthcare organizations have a special challenge because our industry loves us some jargon. It seems like healthcare as a whole never met a technical term or three-letter acronym (TLA) it didn’t like.
It’s almost as if the goal is to make the content as difficult to read as possible, like it requires some sort of book cipher to read it. Which of course goes against the most basic rules of successful selling, where you want to convey information in the easiest-to-understand language to reach the broadest audience possible.
Making content effective
The most effective content is the content that has a point to make and makes it convincingly. It doesn’t just convey information. It grabs the reader or viewer by the lapels and says, “Sit down and listen, because I’m going to tell you something you need to know.”
It then does just that: focuses on what the reader/viewer needs to hear rather than only on what the produce of the content wants to say. But it does it in a way, as Steve Martin’s character says, that is much more interesting for the listener.
In many cases, that means telling a story that has a beginning, middle and end. As humans we are wired to understand information presented in story form. It’s part of our survival mechanism.
The Vanishing Hitchhiker approach
Take urban legends. The point of an urban legend isn’t to get you to believe in the legend itself (although social media may have changed that intention). The point is to warn you that something bad could happen if you’re not careful about certain behaviors, like teenagers parking in a remote area to do the things teenagers do.
But even when we’re not warning about the dangers of parking near insane asylums when a resident with a hook for a hand escapes, stories help give us context we can use to process information and ultimately take an action. For marketing that means becoming interested in our product or service.
That doesn’t mean every piece of content must tell a story. But unless it’s a data or spec sheet, it needs to be interesting enough to capture and keep our attention, especially when so much else is competing for it these days.
The point is…
If you make your content bland, or plain vanilla, it’s true you’re unlikely to offend anyone. But you’re also unlikely to persuade anyone either.
If your goal is to capture hearts, minds and ultimately sales leads, be sure your content has a point. It’s so much more interesting for the listener/reader/viewer.
A couple of years ago, a client of mine who launched a health IT startup, marveled at the number of healthcare entrepreneurs who came up with a cool idea and then went in search of a market for it. In most cases, he told me, this approach found them struggling to find a toe-hold. The smart play was to study the market first, identify and understand the core challenges of the market’s customers, then develop a solution to overcome those challenges.
This very same problem afflicts many health IT companies when pitching the media. A company’s marketer or PR pro will identify a story about the company’s leadership, success with a client or the development of a new innovation then set out to find a reporter to write it up and publish it.
More often than not, the results leave much to be desired.
For sustained PR success, your content needs to fit the contours of whatever narrative or story journalists and editors are focusing on and that requires an ability to reverse-engineer those stories to match the priorities of the target journalist.
While you may believe that the story you want to tell is important, people outside of your organization probably don’t feel the same way at least, not without some modifications. It’s a hard lesson to internalize, I know. I have been fortunate to work with clients who I really believe in, but the inherent risk of that positive sentiment is an inability to look at a story from outside the four walls of the organization that wants to tell it.
While it’s tempting to jump right into the pool with a pitch, it’s often tactical and short-sighted. Even if you do generate a few quality media hits, they’ll be quickly pushed aside by the next piece of content and the one after that and the one after that.
When it comes to story-telling, I always start by asking my clients what results they want to achieve, then reverse-engineer a strategy to accomplish those goals. A friendly download will help set priorities and ensure that you are pursuing the right story-telling strategy.
For example, a company that wants to make a big splash at a massive conference like HIMSS should probably focus more on sponsored content buys for the main course, and use earned media as an extra side of gravy.
When earned media interviews and placements are the main prize, I like to start with a deeper, more granular narrative that aligns the client’s story with broader industry trends, research and compelling statistics and is collated into a pitch bible. This resource contains the main plot of the story the client wants to tell, but also includes a number of subplots and alternative narratives that allows me to cast my pitching net much wider.
It’s an extremely useful tool, because it allows you to quickly customize pitches based on a journalist’s priorities and beats. (You want to spend enough time on the front-end, so you can be quick and nimble on the back-end). It also allows you, as a marketer or PR pro, to see the forest for the trees; developing second and third wave pitching that will sustain over the course of weeks and months. This strategy also allows you to seamlessly align with other content developers, including marketers and social media managers for targeted outreach and creative amplification.
The writing of this broad narrative coincides with research into the target journalists and publications. What have they covered? Where are the logical places they will take their story-telling next? What specific hooks can I create that will convince them that my story is worth the time and effort to write?
Critically, how does all that research change they way I am telling my story and do those alterations still align with the client’s desired results?
In today’s environment, it’s no longer enough to have a story. Health IT is one of the most hyper-competitive industries around. Sustaining traction, much less enjoying inbound inquiries, in an ever-shrinking media environment is a constant challenge for all but the most well-known tech brands.
By identifying the challenges and desires of the media, you can reverse-engineer a story to meet those challenges and find enduring media success.
As a PR writer, I often ghostwrite bylined articles for clients. These articles typically involve interviewing the CEO or another thought leader at the company so I can gather information for a first draft. But they are also helpful for giving me a sense of the executive’s or physician’s voice and learning about their goals for the content.
During these interviews, there is occasionally some confusion about who I am, why I am interviewing the thought leader and what they should say. I am not at all surprised or offended when this happens.
Considering the many meetings and countless calls these thought leaders handle in a typical day from customers, partners, investors and other company leaders, it is no wonder that our interview is not high on their priority list. However, going into an interview prepared can help cover more ground in less time.
If there is one thing I’ve learned over the years, all thought leaders love efficiency. That’s why I’ve created some tips to remember for your next thought leadership interview with your PR team.
Speak freely. This tip is first because it’s an obstacle that pops up frequently. When thought leaders start an interview, they are occasionally under the impression that I’m a reporter or editor for the publication. To the contrary, I’m an extension of the thought leader’s company, not the publication, so thought leaders can speak their thoughts freely knowing that they will have plenty of opportunities later to review and edit the content as they wish before it is published or posted.
Know your reader. Some of our clients offer solutions that serve the spectrum of healthcare stakeholders including health systems, physician practices, payers and patients. While some topics are universal, an independent primary care physician is not always concerned with the same challenges as a health system CFO and vice versa. It is always helpful to concentrate on readers’ specific, highest-priority pain points so the content is most relevant.
Tell me stories. Thought leadership content, by its nature, is high-level. Because of this, sometimes it can lose readers’ interest when they can’t visualize how it applies to their organization. Which is why I’m puzzled when executives ask: “can I tell you a story?” Or apologize: “sorry to bore you with that story.” To the contrary, I love stories and so do readers, even in B2B. Granted, the narratives should be relevant to the topic we’re discussing, but examples and stories are a memorable and effective way to share or explain a thought-leadership concept.
Bring the facts. Writers are usually pretty good at researching statistics and studies, but, as all healthcare executives know, there is so much data and so little time. I urge everyone I interview to offer their favorite data or studies they feel would be relevant and interesting to readers. It is always better to have too much information and cut it later than have points woefully under-supported.
Stay on point. Some executives want to discuss nearly every challenge or improvement opportunity in the healthcare industry during our interview. It is often interesting to hear their perspective, but it can occasionally stray from relevance and not always be useful, especially when writing a bylined article with a word-count limit. Shorter, focused articles are also more likely to be read and remembered, according to Forrester.
I realize most senior leaders’ time is very limited, so I’m grateful when they can spare a half-hour of their day to discuss an article or blog post. If they can let their guard down a little and pull some information together beforehand, that time can be well spent, resulting in compelling thought-leadership content that drives awareness, strengthens the brand and generates quality leads.
