Sometimes you say what everybody is thinking. And when that happens, the reaction can be tangible and immediate.
I was a member of a panel at the recent HIMSS conference and was talking about misinformation. At one point I observed, “Healthcare has a B2B problem, but it’s not business to business; it’s boring to boring.”
All of a sudden everybody started snapping their fingers. I hadn’t seen this reaction before and asked whether people were trying to get my attention. It was confusing! Someone said, “No, you’re on fire.” It seems they agreed with what I said and wanted me to keep going, but didn’t want to interrupt me by clapping. Hence the snapping.
That interesting cultural moment wasn’t about me, but about an awareness clearly shared by most healthcare PR and marketing professionals: Healthcare technology companies and their buyers are mired in boredom. Boring problems. Boring solutions. Boring conversations.
The sad reality is that both healthcare technology companies and their customers – providers, payers, and third parties – are afraid to express a strong opinion or point of view for fear of losing business opportunities.
We’re all sick of boring. Still, I get it: Clients don’t want to confuse or concern a potential customer by saying something audacious or expressing bold thoughts. Healthcare tech companies want to focus their message on what their product does and the problems it can solve for customers. No point in straying from focused thought leadership.
While I understand the strategic impulse toward boring, companies that want to stand out from their competitors need to get more creative with their messaging without confusing buyers or pigeonholing the company as providing a specific solution to a specific problem. Otherwise they may continue to float anonymously in a sea of boring.
Below are some tips for healthcare marketing and PR pros to help their clients and organizations to inject some personality and perspective into their messaging.
Connect on a human level
This is healthcare. By definition, it’s about people; serving people and connecting with people. One of the best ways to connect with people is to tell a compelling story. People love hearing stories and are drawn in by a narrative arc that features a journey with highs and lows, challenges and triumphs, and lessons learned.
Great storytellers are relatable and interesting and thus able to connect with an audience. Their stories create a whole world that provides context, rather than running an audience through a tedious list of specific product features and use cases. To sell your product, tell your story.
Go multimedia
Storytelling is about more than the written word. Audio and video are powerful mediums for healthcare technology companies to tell their stories. Not only do some audience members absorb information more efficiently through multimedia, allowing them to see and hear the people behind a healthcare technology company leverages that human connection we all seek.
Even a great infographic or data visualization provides a multimedia tool that can help you articulate a story and emphasize key points. Audience members have diverse learning styles and digital literacy skills; adding a multimedia element to your message will broaden its reach.
Initiate and be part of a conversation
Rather than just relentlessly pumping out marketing collateral, healthcare technology companies should strive to be thought leaders in their sector. Having a voice in an ongoing conversation establishes credibility and puts a human face on the company. Healthcare is a mission-based career, so advocating for your mission and what you believe in resonates with a like-minded audience. People don’t follow companies; they follow other people with great ideas.
Bylined articles published on respected healthcare websites are a great vehicle for demonstrating sector expertise and thought leadership. When potential buyers think you really “get” their challenges, they’ll remember you and your company.
Social media also provides an excellent platform for conversations and idea exchange. LinkedIn probably is the best for healthcare professionals, though many also actively use X. Healthcare technology leaders also can connect with their community through organizations like HIMSS or CHIME.
Finally, some healthcare technology companies have been successful in using podcasts to tell their stories. Some are even launching their own podcasts to provide another venue for interacting with an audience.
Speak the truth (with humor)
The great comedians find humor in everyday life. They also find humor in the truth. If healthcare technology leaders speak the truth to their audiences and find a way to inject humor into the message, they will stand out from the crowd. Humor that is informed by a deep understanding of the industry and the challenges of a particular sector can be memorable. If your humorous truths support your value proposition, all the better.
Conclusion
Healthcare technology companies that hide in the herd and play it safe get ignored. To rise above the boring noise and get your message across, you need to inject your marketing and PR initiatives with a strong storyline framework that employs passion, humanity, humor, and a distinctive voice. Sincerity sells because it’s real and conveys a compelling message: We’re all in this together.