by Morgan Lewis | Mar 5, 2025 | Blog
Now that we’re well into 2025, I thought it would be interesting to look back at the most-read blog posts of 2024. My theory about these popular posts is that they reflect the concerns, curiosities and goals of the larger population of that time … or it could just be our team’s savvy SEO strategies and engaging writing skills that kept readers reading.
Regardless, last year’s most-read posts indicate that visitors were looking for levity, given the many popular articles’ lighthearted nature. This is also understandable, considering that many of us were looking for some relief in 2024 from the nonstop barrage of news about the U.S. Presidential campaign.
Another theme that emerged is that several of you – despite the growth of ChatGPT and other generative AI writing tools – seemed to be looking for writing tips and commentary to improve your content. Hooray for real-life human writers!
Without further ado, the following are the top 5 most-read Amendola blog posts from 2024 (in chronological order).
Top 5 Most-Read Blogs of 2024
- “The Taco Bell Times And The Depends Undergarments Press: Is This The Future Of Local News?” by Brandon Glenn.
This amusing post kicked off the year by first discussing an unfunny trend: the widespread closures of daily newspapers and layoffs of journalists. This topic is close to our hearts at Amendola, given that many of us came from consumer and business journalism before jumping to PR. The post, however, does steer toward levity as Brandon explores what could happen if mega-corporations step in to “save” local newspapers by purchasing naming rights or other such business ventures (which occurred at his hometown’s newspaper). What could go wrong?
- “The Best Rule in AP Style is About Animals with Names” by Brandon Glenn.
Brandon returns to the most-read blogs list with his hilarious take on an obscure Associated Press-style rule about pronouns for animals with and without given names. As a follower of AP style (the most common writing manual in consumer and business journalism) for over 25 years, I cannot remember ever looking up if I should refer to a dog named Rex as “who” or “that” in a sentence. Thankfully, the style guide editors resolved this dilemma, which Brandon whimsically explains. So, which is it? You’ll have to read the post to find out.
- “Reflecting Back, Looking Forward: Amendola Marks 20th Anniversary,” by Jodi Amendola.
Our founder and CEO, Jodi Amendola, has seen it all in health tech: digital transformation, the rise of virtual care, COVID-19, and now, generative AI. Jodi’s vast experience and success are likely why so many blog visitors read her post on the 20th anniversary of the agency she launched out of her parents’ condo in Scottsdale, Arizona. Her secret? Jodi humbly admits that she doesn’t have a crystal ball to foretell the industry’s tumultuous changes. Instead, preparing for the unexpected, staying nimble and building the right team have made all the difference over the last two decades.
- “When Slow is the Way To Go in PR and Marketing,” by Chris Nerney.
Post-author and Senior Content Director Chris has decades of experience in journalism, PR, and marketing content, as well as five years as a standup comic in Boston. His wit shows through in this post about the occasions where speed is more of a risk than a benefit. Although filled with valuable and actionable information, Chris injects plenty of humor in describing situations professionals in our industry will recognize. For example: “…you may be writing about concepts that may be ever-so-slightly outside your wheelhouse. That’s OK – you probably didn’t go to medical school, and your yearslong devotion to Grey’s Anatomy will only get you so far.”
- “The ABCs and the 3 Ps of Media Interviews,” by Grace Vinton.
Our media relations dynamo and health-tech celebrity, Grace Vinton, offers advice on a perennial challenge facing health-tech PR and marketing professionals: media interviews. Grace, who has a hugely popular podcast of her own, presents helpful mnemonic devices in the post for health tech executives to prepare for interviews and tips for crafting memorable and easy-to-understand messages. Her guidance is also relevant for any chat with a potential customer, investor or partner where you may not have the time for a detailed discussion about your company and solutions.
New Year, Fresh Insight
Whether it’s writing tips, messaging advice, or insight into the health tech PR and marketing strategies, you can continue to rely on this blog in 2025 to supply you with relevant guidance. I can’t promise that all the posts will be humorous, but they will surely be engaging and informative. Thanks for reading!
by Brandon Glenn | Apr 17, 2024 | Blog
As a dutiful student and practitioner of public relations, corporate communications, and journalism, I have become intimately familiar with AP style – like it or not.
For example, I know that “Wi-Fi” is for some reason capitalized at all times and hyphenated regardless of where it’s used in a sentence.
I know that the word “unique” should never be used with a qualifier. Unique means “one-of-a-kind,” so what is the difference between something that is “very” or “rather” one-of-a-kind vs. something that is simply one-of-a-kind?
I know that Oxford commas are an affront to humanity and must be relegated to the ash heap of history.
Unfortunately, I’ve spent enough time learning, studying, and practicing these rules to wish for several years of my life back. Yet there is one AP style rule I keep coming back to mentally and have never been able to get out of my head since I learned it many years ago.
Who vs. that: Who is it that actually spent time thinking about this?
The best rule in the AP style pertains to the answer to a question that few people have ever dared to ask, and even fewer could bear the weight of fully contemplating: When we are referring to animals, is the appropriate relative pronoun “who” or “that”?
In other words, which is the right choice: “The dog who chased after the car” or “the dog that chased after the car”? “The rhinoceros who is bathing in the river” or “the rhinoceros that is bathing in the river”? (Side note: If I’m interpreting AP style correctly, the question marks in the previous paragraphs should be outside the quotation marks.)
Leave it to those visionary and imaginative AP style editors to come up with an answer that sheds much-needed clarity on an issue that most of us would find too trivial to even ponder: “It depends.”
Yes, it’s true. When confronted with a monumental, mind-blowing question that would affect the course of countless lives and have far-reaching implications for the future of humanity over decades to come, the AP style editors opted to hedge by choosing an answer with a little from column A, and a little from column B.
So, here’s the rule: Animals with names should be referred to as “who,” while animals without names should be referred to as “that” or “which.”
I’m not making this up. People were actually (presumably) paid real, legitimate money to sit around discussing this pressing and contentious issue, and this is what they thought was the best outcome. Alas, how we should refer to animals that/who may or may not have names, such as a stray cat that/who once had a name and guardian but now lives anonymously on the streets, remains frustratingly unclear.
I can’t help but fantasize about being a fly on the wall for the discussions that led to the creation of this rule. I can only hope it was an intense, hours-long discussion in the glass-walled conference room of a sleek urban high rise, with advocates of both sides of the debate having prepared long and detailed slide decks that present their sides of the case in agonizing detail.
I imagine that passions became so heated and rivalries grew so fierce between the “who” side and the “that” side that a couple of the editors nearly came to violent blows as they had to be separated by shocked, fearful colleagues who had underestimated the near-religious fervor such a debate would inspire.
I have a difficult time believing that AP style has ever given us a more unnecessary and largely pointless distinction than the “who” vs. “that” named-animal-rule controversy, but I hold out hope that there are even more obscure, dumber rules to discover as I continue my lifelong AP style learning pursuit.
by Morgan Lewis | Jan 20, 2021 | Blog
COVID-19 left no industry unscathed in 2020 (well, except maybe Wall Street). One of the hardest-hit industries was healthcare, which is Amendola’s specialty. Throughout the year, we posted blogs with helpful advice about adjusting to the massive changes occurring in the economy and how to steer your organization when so much was uncertain.
Well, judging from the most-read blog posts from the year, it seemed our readers were more interested in writing tips than survival tips. This unexpected outcome, we hope, is a positive indicator that most of you coped well with working from home, virtual meetings and travel restrictions in 2020, and were simply trying to sharpen your written communication skills with the additional time on your hands.
So, without further ado, the following are the top 5 most read Amendola blog posts of 2020 in descending order.
5. The New Normal in Public Relations and Marketing
Our only post written in 2020 to crack the top 5 describes how various brands have responded to the pandemic and how there is likely no returning to a 2019 version of normal. As the post points out, while the world may have changed, the vision and mission of your organization should remain the same. Maintaining the status quo, however, is not an option and neither is giving up. Communicating strategically, i.e., not ignoring the seismic disruption caused by COVID-19, is essential and can help your company weather (and even grow) during this catastrophic time.
4. Simple Language and Communication Success
As a professional writer for more than 20 years, I can attest to how difficult it is to write with simplicity, especially about complex topics like healthcare and IT. As this post from 2017 reminds us: simplicity is often better. Keeping sentences short, avoiding jargon and using an active voice are important tips to remember for everything we write and across all forms of writing. It is no wonder that this post was among our most-read posts again.
3. The Importance of Feedback in PR From Media, to Writing to Client Relationships
Feedback, when appropriately delivered, makes us better at whatever we do, as this post written in 2018 reminds us. Feedback takes on an added dimension in PR because we need it from clients and colleagues, but also editors and other members of the media where we have deep professional relationships. Seeking feedback can certainly provoke anxiety in all of us, but, as the post assures us, it can motivate, improve performance and keep us focused on the right targets.
2. Health Care or Healthcare? Here’s the Answer You Won’t Find in an AP Stylebook
As a journalism major in college, the Associated Press Stylebook becomes your bible. Since Amendola has so many former journalists on our team (including yours truly) many of the manual’s terminology, abbreviation, punctuation and other rules are hardwired into our brains and fingers. (I still often write the word “percent” even though the AP ruled in 2019 that the “%” symbol is now preferred.) Publications and organizations often have their own style rules for content that differ from the AP, which is what this blog post from 2019 is about. At Amendola, for example, we write healthcare as one word, although the AP uses two. Curious readers (and writers) clearly wanted to learn more about the secrets of this vaunted manual, which is why it was in the top 5 most read for the second year in a row.
- Going in AP Style
Sheltered-in-place during the pandemic, many of us turned to self-improvement activities – exercise, healthy cooking, reading more books, learning a new professional skill — and were seeking online content and classes to help guide those activities. That is my highly non-scientific explanation for why four out of the five most-read blog posts from 2020 were about personal development, mostly improving your writing chops. Yet this blog post from 2018 was also the most read post of that year, as well as 2019, which makes me wonder if readers are on a self-improvement kick or they just don’t want to shell out $27 for an online subscription to the stylebook. Either way, this post is filled with helpful nuggets for writing a press release, blog post or any type of content.
Whether it is writing tips, strategic branding guidance, media relations best practices or any of the other many PR and marketing topics we cover, we hope that you’ll continue to visit our blog throughout 2021. Who knows… maybe we’ll even write about AP style again.
by Ken Krause | Jan 10, 2018 | Blog
One of the core tenets of journalism (and public relations, which at most colleges is part of the School of Journalism) is the use of AP style when writing. AP, of course, stands for the Associated Press, whose manual and rules are drilled into journalism students from the day they begin writing for their school newspaper (or whatever aspiring writers write for in school these days).
For a PR professional, use of AP style demonstrates that you are a journalism insider. That’s very important when you’re pitching a byline article, or a press release, or some other piece of content that needs to be reviewed and approved by an editor. It gives you a certain level of credibility, or at least signals to an editor that he or she won’t have to spend untold hours bringing your writing up to par.
Failure to use it, on the other hand, is generally seen as an admission that you are an ignorant hack whose writing skills would be best applied to warning labels on pet supplies. No one wants that.
This, of course, is the reason Amendola Communications is very careful about conforming to AP style. It benefits not only our agency but our clients.
Still, for those who aren’t familiar with AP style, some of its peccadillos can be a bit off-putting. They’re not used to seeing things written that way, and their preference for the approach they’re used to can become a bone of contention that slows down the writing and approval process.
Here’s the reality of the situation. When you are writing for your own blog, or marketing materials, or internal memos, etc. go ahead and let your preferences dictate the style. But when you’re writing something you’d like to have published by an independent media outlet, it’s important to follow AP style.
So what does that mean from a practical standpoint? Glad you asked! Here are five examples of the differences between regular people style and AP style. Those of you who are familiar with it please feel free to add additional common uses in the comments section.
Capitalizing corporate titles or not
This is the one that probably causes more consternation between Amendola Communications account managers and clients, so let’s start there.
Most people are taught in business writing courses to capitalize someone’s title, such as President, or Chief Medical Officer, or Vice President of Some Made Up Area that Sounds Good on LinkedIn. It’s viewed as disrespectful not to capitalize the title.
That is not the case in AP style. Titles are never capitalized, unless they are used as part of the person’s identity. Which means you can refer to President Trump with capital letters, but you would write Donald J. Trump is president of the United States.
This, by the way, is one of the easiest tests for editors and journalists to see who knows what they’re doing. Get it right in your press release and you’ve removed a barrier to publishing.
Spelling out acronyms
While the healthcare industry loves it some acronyms, AP style is not as much of a fan. So while you may believe everyone you’re communicating with knows EHR stands for electronic health record, AP style still demands that you spell it out anyway.
Usually, you will spell it out first, then put the acronym in parenthesis afterward, i.e., electronic health record (EHR). The exception is in quotes, which means if you’re going to use an acronym in a quote try to spell it out ahead of time, just to be safe. Of course, some acronyms that are widely known, such as FBI or CIA, do not need to be spelled out. But if you’re writing about them and you work in health IT, you probably have bigger issues than AP style facing you.
Bonus fun fact #1: According to the AP Style guide, using the initialism CEO by itself is acceptable, although they still recommend spelling it out somewhere else. Other titles, such as CFO or CMO, must always be spelled out because they are less universal.
Writing out numbers
This is another of those interesting AP style oddities. When writing out single numbers from 0-9, AP style dictates you spell out the number rather than use the numeral. So zero for 0, one for 1, all the way up to nine (9). Once you’re in double digits, you use the numerals, so 10, 11, and so forth.
That also applies to numbers used in combination, which can get very awkward. You would write “there are 10 three-bedroom homes on this block” or “Put the three of us down for 12 medical devices each.”
State abbreviations
The AP has its own set of state abbreviations that are preferred, especially for use in a dateline. They are different (and longer) in most cases from the more-familiar postal codes, so it’s worth looking up. Or, you can just follow this link, although they’re not laid out quite as nicely as you might like.
Here are a couple of examples. The postal code for California is CA, but the AP style abbreviation is Calif. The postal code for Arizona, where Amendola Communications is headquartered, is AZ whereas the AP style abbreviation is Ariz.
Two-word states tend to get different treatment. While New Hampshire uses an N and an H for both, the postal code is NH while the AP style abbreviation is N.H. The extra periods make a difference.
Bonus fun fact #2: When you’re in the body of a press release, AP style stresses spelling out the name of the state rather than using abbreviations of any kind.
Bonus fun fact #3: Certain large cities, such as Chicago, Los Angeles, Phoenix, and New York, don’t require a state at all in the dateline. In fact, including a state again makes you look like you don’t know what you’re doing.
Other types of abbreviations
For pretty much any other type of abbreviation, you’re always going to use periods after each letter. That includes professional credentials (M.D. instead of MD, Ph.D. instead of PhD) and time designations (p.m. instead of pm, E.S.T. instead of Eastern Standard Time).
Yes, it can be very odd-looking, especially when you say an event will begin at 1:00 p.m. E.S.T., and yes, all those periods kind of get in the way. But that’s the way, uh-huh uh-huh, they like it. (Sorry, channeling my inner Kate Donlon there.)
So many rules
This is just a small sampling of some of the most common issues that seem to crop up from time to time. There are many more. In fact, the AP puts out an entire manual with everything you could possibly wonder about, which they will be more than happy to sell you if you’re interested. It’s available in both paper and electronic form.
Or, you can just count on your friendly neighborhood PR pros to get it right for you. It’s all part of the service.
