by Chris Nerney | Jan 8, 2025 | Blog
The start of any year is an ideal time for healthcare companies to review and, if necessary, revise their brand messaging. The industry moves fast, and the message that resonated in January may be gathering mold a few quarters later. Or a healthcare company may want to reach a new target audience as its product evolves and market dynamics change.
Here are three possible marketing and public relations resolutions for 2025 that, if embraced, will help healthcare companies raise their profiles and distinguish themselves from the growing crowd.
Lose the meaningless jargon
Stop telling people your company is “transforming healthcare.” It’s a meaningless phrase used by virtually every healthcare startup. I know because I’ve typed variations of the word “transformational” at the behest of countless clients. I haven’t crunched the numbers, but I’d say there are almost as many companies claiming they’re transforming healthcare as there are “visionaries,” “innovators,” and “trailblazers” on LinkedIn.
Likewise, try to eliminate words and phrases such as “value proposition” and “leveraging,” which are best left for business-school debates. As Amendola founder Jodi Amendola wrote in Forbes last summer, such words “are so tired that they have come to mean virtually anything to anyone, and in turn, they have lost all effectiveness in conveying a unique, memorable marketing and communications message.”
If you’re not unique, you don’t stand out. And if you don’t stand out, you’re essentially invisible. Not exactly the “value proposition” you want from your marketing and PR initiatives, is it? Don’t give potential customers a reason to tune you out.
I also think we’re at the point where healthcare companies need to evolve their messaging beyond terms such as “patient journey” and “social determinants of health,” both of which feel dry and disconnected from real people. Unfortunately, I have no better suggestions. Perhaps an innovative, trailblazing visionary can step forward.
Establish a multimedia presence
When social media took off, some healthcare companies became aggressive early adopters while others held back, not sure whether LinkedIn, Twitter, Instagram, and other social platforms were worth their time. If they had to do it all over again, I suspect the laggards would have moved faster to expand their messaging through these channels.
Don’t make the same mistake with multimedia. Audio and video are powerful mediums not only for communicating information, but for connecting with people. For as powerful as the printed word can be, nothing compares to listening to a person talking or watching them speak.
Printed words can’t communicate vocal inflections, eye contact, or a sincere smile the way multimedia can. While these things may not have anything to do with your product’s capabilities or a customer’s specific problems, they can convey a level of trustworthiness and credibility that the printed word can’t match.
A lot of healthcare companies are taking advantage of audio and video podcasts to deliver their message. It would be smart to use those acquired skills to produce short videos for LinkedIn and other social media platforms that make sense for your company. Including videos in press releases is another way to attract media coverage. None of this requires the construction of a video studio; a smartphone and uncluttered background is enough.
Get customers to tell your story
One of the most common challenges facing healthcare companies is persuading customers to help spread the word about their products and services.
Easier said than done, I know. There often are valid reasons why a customer doesn’t want to be co-opted into your PR strategy: They’re busy, they don’t want to be perceived as endorsing a product, and besides, it’s not their job to promote your “transformational” solution.
Nobody, however, is going to tell your story as effectively as a satisfied, real-world customer whose problems you helped to solve. This type of testimonial will resonate with a prospective customer far more deeply than your company pitch deck. Further, having a customer willing to speak publicly will exponentially increase your company’s chances of getting onto conference stages (and thus in front of your target audience). That alone will separate your company from the pack.
Your best chance of getting a customer to talk about your product is to emphasize the genuine benefits to them and remove obstacles (such as investments of time) that are disincentives to participation. If they are truly impressed with your product and you make the process easy for them, customers will be far more likely to talk about how your company’s product helped them. If companies with similar challenges are listening, this messaging will catch their attention.
by Administrator | Dec 2, 2024 | News
Check out these recent interviews with Amendola’s founder Jodi Amendola that delve into what’s trending in healthcare, health tech and life sciences PR and marketing, including hot tips on what it will take to succeed in today’s challenging market.
➡ HISTalk interview with Mr. HISTalk
➡ Behind the Mask podcast with Ed Marx
➡ What’s My Tagline podcast with Carol Flagg
➡ Digital Health Insights podcast with Frank Cutitta
➡ Perspectives: Working with a PR Agency–How to Make the Most of the Partnership
by Yancey Casey | Nov 13, 2024 | Blog
When these two titans join forces, your brand can’t lose
In the fast-paced world of PR, two heavyweights reign supreme – thought leadership and content marketing. These two strategies are often seen as the Batman and Robin of the marketing world, each with its unique strengths, but unbeatable when working together. If your brand is looking to build awareness, nurture relationships, and drive sales, it’s essential to understand how these two superhero strategies differ and why they should join forces.
The Power of Thought Leadership: Be the Batman of Your Industry
Thought leadership is like Batman – the brooding, strategic hero who relies on intellect and influence. It’s all about positioning your business or executives as the experts in your field. Thought leadership doesn’t push products; it pushes ideas. It starts conversations by offering groundbreaking insights, deep industry knowledge, and forward-thinking solutions to industry-wide challenges.
Think of thought leadership as the superhero who swoops in with a compelling, well-researched article that makes people sit up and say, “I never thought about it that way.” It’s designed to build trust and credibility over time, often appearing in high-profile publications or at industry events. The goal is to create a direct connection with the audience through valuable information, not a sales pitch.
This approach is particularly powerful for companies with complex solutions or those trying to establish themselves as visionary leaders in their market. Like Batman’s utility belt, thought leadership is packed with research, statistics, and innovative ideas that can help a business make an unforgettable first impression.
The Charm of Content Marketing: Robin Leaps into Action
If thought leadership is Batman, content marketing is Robin – the energetic, engaging sidekick who’s quick to jump into action. Content marketing focuses on building relationships with customers through consistent, valuable content like blog posts, social media updates, and newsletters. It’s a top-down communication method, designed to inform and engage the target audience with relevant information that positions the company as the go-to solution for their needs.
While thought leadership is about starting big-picture conversations, content marketing is about nurturing existing relationships. The tone is often less formal and more focused on helping the audience solve specific problems. Whether you’re targeting businesses (B2B) or consumers (B2C), content marketing aims to deliver useful, actionable content that keeps your brand top-of-mind when the time comes for customers to act.
The secret weapon here? Consistency. By regularly producing engaging content, you’re keeping the conversation alive, and that familiarity builds trust. Over time, this tactic turns prospects into customers, and customers into loyal advocates.
The Dynamic Duo: Better Together
While thought leadership and content marketing can each stand alone, they become an unstoppable force when used together. Thought leadership gets you noticed and sparks conversations, while content marketing keeps those conversations going and turns that initial interest into action. It’s like Batman swooping in to save the day, and Robin following up to make sure the job gets done. Let’s break down how these two work together:
- Thought Leadership for Brand Positioning: Thought leadership content, such as expert opinions, research papers, bylined articles, or speeches, positions your brand as a leader in your industry. This content isn’t created to sell directly but to establish authority and trust. It builds credibility with your audience and makes people want to learn more.
- Content Marketing for Engagement: Once you’ve captured attention with thought leadership, content marketing steps in to maintain engagement. This consistent, accessible content keeps your audience informed, addresses their needs, and nurtures them toward a buying decision. Blog posts, case studies, how-to guides, and newsletters all keep the conversation going and provide ongoing value.
- Creating a Funnel: Thought leadership is typically used higher in the sales funnel, where the goal is to create awareness and attract a broad audience. Content marketing, on the other hand, operates lower in the funnel, guiding prospects toward decision-making by offering practical advice and solutions that lead to conversions.
The key is that both strategies ultimately serve the same goal – building relationships and driving sales. Thought leadership opens the door, creating interest and trust, while content marketing nurtures that interest until the audience is ready to commit.
Why You Need Both for PR Success
In today’s competitive market, brands need more than just a one-dimensional approach to marketing. Thought leadership is critical for establishing credibility and making your brand stand out as an industry expert. Meanwhile, content marketing keeps the conversation going, offering consistent value that turns prospects into customers.
When used together, these two marketing superheroes provide a powerful combination that can elevate your brand to new heights. Thought leadership gives you the big-picture, industry-defining ideas, while content marketing keeps your audience engaged on a day-to-day basis. Together, they form the ultimate duo, ready to save the day for your brand’s PR strategy.
by Brandon Glenn | Sep 18, 2024 | Blog
You’ve done the hard work of crafting a public relations strategy, researching the right media targets, and pitching the story to journalists.
Reporters have responded positively to your pitches and are interested in setting up interviews to learn more about your company and executives’ viewpoints. Now what?
For most companies, and in particular startups, media interviews represent a valuable opportunity to introduce their stories, value propositions, and reasons for existence to a broader audience of potential customers, investors, employees, stakeholders, and other industry participants.
However, executives are sometimes hesitant to engage in interviews because they are reluctant to put in the time to mentally prepare or are fearful that reporters will ask them difficult or confusing questions.
The good news for health IT leaders is that there is little to fear. By doing a little homework and preparation prior to a media interview, executives can approach the event with calmness and confidence.
The following are four preparation tips to ensure media interview success:
Turnabout is fair play: Once the interview starts, the reporter will ask many questions of you. Before the interview, take advantage of the opportunity to gain clarity about reporters’ intentions by turning the tables and asking them a few questions. Who is the publication’s audience? What is the reporter interested in talking about? Will she share a list of questions prior to the interview? Do your diligence to make sure the opportunity is worth the time.
Get to know the reporter: Take some time to perform a little pre-interview research about the reporter, browsing through her bio or LinkedIn profile. Read through some of the articles she’s previously written. By getting a feel for the reporter’s background and interests, executives gain fodder for rapport-building pre- and post-interview small talk, demonstrate that they value the reporter’s time and work, and set the stage for follow-up coverage.
Craft talking points: As the one asking the questions, the reporter is generally in control of the interview, but that doesn’t mean that the interview subject is merely along for the ride and must go wherever the reporter steers the conversation. Executives should come prepared with a few basic talking points that expound upon the problems they solve, the negative consequences of those problems for their customers, and why their solution is the right choice to solve these problems. Talking points should be quick, straightforward, and conversational. Repetition of key points is encouraged.
Follow-up and promotion: During interviews, executives often make points or cite statistics that require further clarification or verification by reporters. Be sure to follow up to see if the reporter needs any further information. After the article goes live, promote it through all available channels, including social media, company blog, website, and email to customers and prospects.
Unless your company is an industry giant or a household name, opportunities for media interviews don’t come along that often. When they do, set yourself up for success by investing the necessary time and effort into interview preparation.
For more media interview preparation tips, check out this post from my colleague Philip Anast.
by admin | Aug 21, 2024 | News
SCOTTSDALE, Ariz., Aug. 22, 2024 – Amendola, a nationally recognized, award-winning healthcare technology and life sciences public relations and marketing firm, today announced that it has been selected to implement a national public relations, content and social media program by Carta Healthcare, whose mission is to reduce the costs, save time and improve the quality of clinical data abstraction.
“As a six-time Amendola client, the agency is part of my magic formula for business development success through powerful storytelling, category creation, and thought leadership,” said Greg Miller, Vice President of Business Development for Carta Healthcare. “We are excited to have Amendola as an extension of our team to help promote our belief that data is the most essential ingredient for improving healthcare.”
Clinical data abstraction is essential for hospitals to improve patient care, meet quality standards, and reduce costs. However, manual data abstraction is inefficient, labor-intensive, and expensive, leading to poor quality data. Currently, due to labor shortages and overworked staff, these methods are not sustainable and increase healthcare delivery costs. The current manual approach is inefficient and tedious, resulting in overworked and burnt-out staff.
To that end, Carta has developed Atlas™, an AI-powered platform that automates data abstraction for clinical registries by efficiently extracting information from medical records. By leveraging AI, Atlas increases data availability and accuracy, enabling staff to focus on other tasks and clinicians to prioritize patient care. This is executed through a “human in the loop” approach, where expert abstractors review the quality of the AI-abstracted data. Carta’s team of abstractors work alongside current staff to ensure quality of data and seamless processes.
“The time and effort required to cleanse and normalize data for quality initiatives too often depletes the resources essential for delivering high-quality patient care,” said agency CEO Jodi Amendola. “We are excited to help Carta Healthcare educate the market on the importance of automating and streamlining the labor-intensive process of locating and interpreting patient data for clinical registries.”
About Amendola
Amendola is an award-winning, insights-driven public relations and marketing firm that integrates media relations, social media, content and lead gen programs to move healthcare, life sciences/pharma and healthcare IT decision-makers to action. The agency represents some of the industry’s best-known brands as well as groundbreaking startups that are disrupting the status quo. Nearly 90% of its client base represents multi-year clients and/or repeat client executives. Amendola’s seasoned team of PR and marketing pros understand the ongoing complexities of the healthcare ecosystem and provide strategic guidance and creative direction to drive positive ROI, boost reputation and increase market share. Making an impact since 2003, Amendola combines traditional and digital media to fuel meaningful and measurable growth. For more information about the industry’s “A-Team,” visit www.acmarketingpr.com, and follow us on Twitter and LinkedIn.
About Carta Healthcare
At Carta Healthcare, we believe high-quality data is essential to improving healthcare. Current methods to abstract data for clinical registries are labor-intensive, time-consuming, and costly. By combining artificial intelligence (AI) technology with skilled expert abstractors, Carta Healthcare helps you abstract data faster, more efficiently, at a lower cost, while delivering the highest quality data.
Learn more about how Carta Healthcare applies the power of AI technology, combined with expert clinical data abstractors, to harness data and insights as catalysts for healthcare transformation at www.carta.healthcare.
Media Contact: Marcia G. Rhodes, mrhodes@acmarketingpr.com, Amendola Communications
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