Jodi Amendola, CEO of Amendola Communications and Greg Miller, vice president of business development at Carta Healthcare sit down for a fireside chat to discuss navigating the evolving landscape of healthcare marketing and industry events. They explore the changing dynamics of conferences like HIMSS, HLTH, and ViVE, emphasizing the importance of aligning event participation with business objectives and target audiences. The conversation delves into effective strategies for leveraging social media and digital channels to enhance brand awareness, build relationships, and drive growth, all while highlighting the value of a focused and resource-conscious approach in today’s competitive market.
My colleague Philip Anast recently shared some advice from the Wall Street Journal via the Advisory Board regarding situations “where it’s better to slow down at work.”
Let’s be honest: In the hyper-paced world of healthcare public relations and marketing, where there’s a product rollout, speaker submission, or awards deadline around every corner, the notion of “slowing down at work” is downright antithetical. When you’re managing multiple accounts – and trying to make each feel as if they are your highest priority – you instinctively fear that slowing things down will derail your strategic timelines, frustrate your clients, and send your blood pressure soaring. Why make an already intense job even more stressful?
The answer is there are times in PR and marketing where slowing down is essential to doing the best job for your clients, your agency, and your sanity. Here are three situations when slowing down pays off in PR and marketing. These apply to in-house marketing/PR pros, who face pressures similar to those of agency workers.
When you’re the final set of eyes
Marketing and PR pros must create and process high-level, detailed content every day. Thought-leadership bylines, case studies, white papers, press releases, sales sheets, analyst pitches – it never ends. If your client is a life sciences company, you may be writing about concepts that may be ever-so-slightly outside your wheelhouse. That’s OK – you probably didn’t go to medical school, and your yearslong devotion to Grey’s Anatomy will only get you so far.
Still, when you’re delivering content assets, it’s important to get everything right. And no matter how many people look at the “final” draft of a byline, press release, or other public-facing deliverable, someone will be the last set of eyes before the news release is sent to Cision or the byline to your client’s CEO.
Even if it’s the 10th time you’ve read it, do so with intense focus just one more time. Read slowly, scan for typos, and pay attention to flow and impact. This is your last chance! Put another way, if there’s something wrong that you didn’t catch, you may be catching flak from the client, who is paying the agency good money to not mess up content.
When your client wants to do something impulsive and perhaps ill-advised
Clients can be quite emotional. Which is understandable. They’re under pressure on multiple fronts from competitors and investors. They are responsible for executing on product, market, and growth strategies. They’re probably working 70 hours a week. Plus their chief marketing officer just abandoned the company for a new job. And their kids have the flu.
Nonetheless, when the client’s CEO decides what the company needs to do is issue a press release every day for a week before HLTH to carpet-bomb the market into recognizing the pioneering brilliance of their platform (something I heard an investor for a startup insist on), you must slow their roll. Politely but firmly explain how a press release a day doesn’t really align with the rhythm of how the healthcare tech media operates – “Company X made a big splash today. I can’t wait to see what they’ve cooked up for tomorrow!” said no tech reporter, ever – and that it also would be a waste of money. (The money message eventually got through to the investor.)
Similarly, if a CEO wants to confront that editor from Healthcare IT News who omitted the company from a roundup of startups to watch in Sector Z in the coming year and clearly harbors a grudge against us, you must counsel restraint. Emphasize the importance of cultivating long-term relationships with the media, analysts, and others in the industry ecosystem who could help the company down the road. Just giving your excitable clients some time to vent often is enough to defuse a mini-crisis.
When there’s a full-blown PR crisis
Sometimes an actualcrisis will arise – your client’s product is the subject of a recall or warning, a customer files a major lawsuit, an investigative article in the mainstream media that mentions the company in a negative light blows up on social media, etc. You’ve got to move fast or things will quickly spin out of control!
Making a public statement that can be easily contradicted, however, will only worsen the problem. Thus, it is imperative that you know the facts. Make sure you take the time to gather all the facts surrounding the issue and are interpreting them correctly. You only have one chance to respond the first time to a crisis. Make it count.
Conclusion
In the PR and marketing biz, you need to think fast and move fast. Sometimes, though, slower is better.
As I look back at two decades of running a successful PR and marketing agency, I can draw two conclusions: Predicting the future is impossible, but preparing for it is a necessity.
That’s not the contradiction it first appears to be. Twenty years ago, it was the dawn of the digital age for healthcare and I was certain there would be an opportunity for an agency devoted to healthcare, health tech and life sciences. I didn’t know with any degree of precision what was coming, but I knew I wanted to be a part of it.
So, I took the leap and founded Amendola. My crystal ball was clear enough to spot an emerging opportunity, but it could not have anticipated everything that would happen in healthcare and health tech over the next two decades: generative AI, machine learning, genetic and precision medicine, telehealth, the shift to value-based care, remote patient monitoring and more.
In all, it’s fair to say the last 20 years have been some of the most exciting and transformative in the history of healthcare. My agency has not only weathered these tumultuous times, but prospered in them.
Amendola is the recognized industry leader in promoting visionary organizations driving technological change across healthcare delivery and life sciences. We have earned billions of media impressions for clients and received numerous awards from industry organizations honoring the firm’s innovative content generation, media relations and marketing programs.
Our success is not due to anticipating every development, but to being prepared for them.
I built the agency around the principles that I value in PR and marketing: creativity, continuous learning, collaboration, and a deep commitment to customer service and delivering results. With those as our bedrock we have been able to meet each new challenge and help our clients find their footing in the new digital landscape.
From early-stage startups to publicly traded companies, Amendola has helped drive company recognition, revenue growth and wider implementation of cutting-edge IT solutions across healthcare delivery organizations, health insurers, pharmacies and numerous other entities. Amendola has also helped clients pivot their messaging and content during changes in healthcare, such as during the COVID-19 pandemic when care delivery began a greater shift from brick-and-mortar institutions to patients’ homes through telehealth and virtual care.
I want to thank the many clients who have hired Amendola multiple times, bringing us with them as they have moved from company to company. Many of them have become friends over the years, which has been an unexpected bonus.
Of course, most of the credit for our success goes to my team. I make a point of hiring only experienced professionals with deep backgrounds in healthcare, health tech and life sciences. They share my principles, are committed to evolving as healthcare does, and their fine work and dedication have allowed the agency to grow and prosper.
A 20th anniversary is a chance not only to reminisce, but to look ahead. And my crystal ball is no more finely tuned than it was when I founded the agency. I don’t know exactly what will happen over the next decade or two; no one does. I will stand by two predictions, however: The years ahead will be at least as exciting and unpredictable as the past 20.
Award-winning, full-service health IT agency to help educate hospitals, physicians’ practices on using technology to deliver exceptional patient care
SCOTTSDALE, Ariz., Dec. 12, 2023 – With cybersecurity attacks keeping healthcare CIOs up at night, Amendola, a nationally recognized, award-winning healthcare technology and life sciences public relations and marketing firm, is pleased to announce that Anatomy IT has selected the firm for strategic PR services. Amendola will promote Anatomy IT’s important role guiding healthcare organizations in the use of technology and cybersecurity solutions.
Amendola is implementing a comprehensive PR plan to demonstrate Anatomy IT’s industry-leading technology and services, new offerings, accomplishments, customer wins, and industry partnerships.
“Amendola came highly recommended to us for its unrivaled healthcare and health IT PR knowledge, bench strength and media relationships,” Anatomy IT CEO Frank Forte said. “They hit the ground running and have already delivered amazing results. We look forward to a long and successful partnership.”
Agency CEO Jodi Amendola said: “Anatomy IT enables mid-size healthcare organizations to realize the same information technology efficiency and scalability benefits as large healthcare systems at a fraction of the cost. We are excited to promote its important initiatives and differentiators to the marketplace to showcase Anatomy IT’s unrivaled healthcare IT and cybersecurity expertise that enable healthcare providers of all sizes to deliver exceptional patient care.”
Anatomy IT has consistently demonstrated its ability to adapt and innovate with its comprehensive platform, including managed IT, cybersecurity, cloud, value-based care services, HIPAA compliance, and strategic IT planning. Recently, Anatomy IT was recognized on the prestigious Inc. 5000 list of the fastest-growing private companies in America for 2023.
About Amendola
Amendola is an award-winning, insights-driven public relations and marketing firm that integrates media relations, social media, content, and lead gen programs to move healthcare, life sciences/pharma and healthcare IT decision-makers to action. The agency represents some of the industry’s best-known brands as well as groundbreaking startups that are disrupting the status quo. Nearly 90% of its client base represents multi-year clients and/or repeat client executives. Amendola’s seasoned team of PR and marketing pros understand the ongoing complexities of the healthcare ecosystem and provide strategic guidance and creative direction to drive positive ROI, boost reputation and increase market share. Making an impact since 2003, Amendola combines traditional and digital media to fuel meaningful and measurable growth. For more information about the industry’s “A-Team,” visit www.acmarketingpr.com, and follow us on Twitter and LinkedIn.
About Anatomy IT
Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations’ unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 1,750 clients serving 38,000 healthcare staff nationwide, including ASCs, physician groups, and hospitals.
Media Contact: Marcia G. Rhodes for Amendola, mrhodes@acmarketingpr.com
Award-winning Healthcare IT PR agency and healthcare technology platformpartner to amplify client successes and industry best practices
SCOTTSDALE, Ariz., Oct. 14, 2021 – Amendola Communications, a nationally recognized, award-winning healthcare and technology public relations and marketing firm, announced that Vim, a leading technology company building digital infrastructure for health plans, care providers, and the members they mutually serve, has selected the firm to amplify client successes and industry best practices after a competitive review of agencies.
Vim uses technology to seamlessly connect payers to providers at healthcare’s last mile: clinical workflow at the point of care. The healthcare technology company’s product capabilities address critical cost, quality, and experience to improve healthcare and drive accelerated provider performance and enhanced member experience at a fraction of the effort or cost of existing approaches.
“After thoughtful consideration, we chose Amendola as our public relations firm of record,” said Oron Afek, CEO and co-founder of Vim. “We were impressed by their team’s deep knowledge of the healthcare and health tech space, connections within the industry, and proven track record of successful representation. We’re excited to collaborate with them and share our unique value with the market.”
“This is an important time in healthcare as the industry reexamines its traditional reimbursement structures and looks for opportunities to make long-term improvements that benefit patients,” said agency CEO Jodi Amendola. “By interfacing with both payers and providers, Vim offers services that can affect change in a meaningful way. We are eager to assist Vim in their ambitious efforts to better align the American healthcare system towards value-based care models.”
Amendola is implementing a comprehensive media and communications plan for Vim that will showcase the company’s current technology and services, new offerings, accomplishments, customer wins, and industry partnerships.
About Amendola Communications
Amendola is an award-winning, insights-driven public relations and marketing firm that integrates media relations, social media, content and lead gen programs to move healthcare, life sciences/pharma and healthcare IT decision-makers to action. The agency represents some of the industry’s best-known brands as well as groundbreaking startups that are disrupting the status quo. Nearly 90% of its client base represents multi-year clients and/or repeat client executives. Amendola’s seasoned team of PR and marketing pros understand the ongoing complexities of the healthcare ecosystem and provide strategic guidance and creative direction to drive positive ROI, boost reputation and increase market share. Making an impact since 2003, Amendola combines traditional and digital media to fuel meaningful and measurable growth. For more information about the industry’s “A-Team,” visit www.acmarketingpr.com, and follow us on Twitter and LinkedIn.
About Vim
Founded in 2015, Vim connects data to workflow at healthcare’s “last mile”: within clinical operations at the point of patient care. Health plans, patients, and medical providers of every size – from independent practitioners to integrated delivery systems – use Vim software to connect data and care across the health system. Vim’s mission is to power affordable, high quality health care through seamless connectivity. For more information, please visit getvim.com.
